Skip to main content Skip to main navigation
Skip to accessibility page Skip to search input

Update your contact details so we can keep you safe

Help us help you by keeping your details up-to-date. That way if something happens which doesn’t look quite right, we can get hold of you quickly - and keep you and your accounts safe.


How help kicks in

With your mobile number and email we can reach you in the fastest, most efficient way.

Plus, it also makes it easy for you to be notified of any updates or changes to your banking.

Email not snail mail

If something happens, an email is much quicker than the post.

Text alerts you instantly

Having your mobile number means we can text you to help stop suspicious activity in its tracks.

A quick phone call

With the right mobile number, we can call you straight away if we notice something unusual.


How to update your contact details online

  1. Sign in to Online Banking
  2. Select Services & preferences
  3. Select Personal details
  4. Input the SMS Code you are sent and tap on Continue
  5. Select any of your contact details and edit then. To save your changes, tap on Update

 

Alternatively, you can also add additional contact details by clicking the Add button and selecting Add once inputted.

Things you should know

It’s important to keep your contact details up to date. We will always protect your personal information in accordance with our Privacy Policy available at westpac.com.au/privacy.

Your use of Online & Mobile Banking is subject to the Online and Mobile Banking Terms and Conditions. An internet connection is needed to access Online Banking. Normal data charges apply when using Mobile Banking.