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Get through to exactly who you're after, faster

That means you won't have to search for the right phone number, or answer any security questions - we'll be ready to help you as soon as we receive the call.


  • The fast and secure way to talk to us
  • Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App
  • The Westpac App connects you straight to the relevant team member
  • Chat now for an instant response - available 24/7.


Did you know?

When you call us in the Westpac App we can help you with:

  • Your details
  • Your accounts
  • Your cards
  • Your loans
  • New product enquiry
  • Business enquiry

How do I call from the Westpac App?

To call us from the app:

Step 1

Make sure you have downloaded the Westpac App
Find out more

Step 2

Sign in to the app using your Customer ID and Password

Step 3

Tap Contact from the bottom menu

Step 4

Choose Chat now or Call us and select the reason for your call

Talk to us now to connect directly to our customer service team.

Contact us in the Westpac AppConnect directly to our customer service team.

Download the Westpac Mobile Banking App

From the App Store or Google Play Store.

Find out more

Things you should know

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Standard call charges apply. Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.

Online Banking terms and conditions apply.

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