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Get through to exactly who you're after, faster

That means you won't have to search for the right phone number, or answer any security questions - we'll be ready to help you as soon as we receive the call.


  • New appNew app
  • Classic appClassic app
  • The fast and secure way to talk to us
  • Avoid the need to answer a series of security questions as we verify your identity when you sign in via the App
  • The Westpac App connects you straight to the relevant team member
  • Chat now for an instant response - available 24/7.


Did you know?

When you call us in the Westpac App we can help you with:

  • Your details
  • Your accounts
  • Your cards
  • Your loans
  • New product enquiry
  • Business enquiry

How do I call from the Westpac App?

  • Select Chat with us on the main dashboard

Talk to us now to connect directly to our customer service team.

Contact us in the Westpac AppConnect directly to our customer service team.

Find it fast with Smart Search

Simply type what you’re looking for in the search bar. Available on the latest Westpac App.

Find out more

Things you should know

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Standard call charges apply. Internet connection is needed to access the Westpac App. Normal mobile data charges apply.

Online Banking terms and conditions apply.

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