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Car insurance FAQs

Frequently asked questions

I know that my car is covered under a Westpac Comprehensive Car Insurance Policy, but what about personal effects in my car?

Where a claim has been accepted, the insurer will pay for personal effects and clothing belonging to you, your spouse, your de facto or dependent children which are:

  • damaged in a collision involving your vehicle,
  • stolen from your vehicle which was locked, or
  • stolen at the same time as your vehicle.

The insurer  may choose (acting reasonably) to pay the amount of the loss or damage, or repair or replace the personal effect or item of clothing.

The maximum the insurer will pay in respect of any one accident or theft is $1,000.

Westpac Comprehensive Car Insurance offers either agreed value or market value cover.

"Agreed value" means the amount the insurer agrees to insure your vehicle up to as shown in your policy schedule.

"Market value" means the cost to replace your vehicle with a vehicle of the same make, model, age and condition as your vehicle immediately prior to the loss or damage but excluding costs and charges for vehicle registration, compulsory third party insurance, stamp duty transfer, dealer warranty costs, transfer fees or dealer delivery.


To determine the market value, the insurer may refer to an accepted motor vehicle valuation guide used by the motor industry.


In addition, to determine the market value the insurer will look at things such as:

  • local market prices;
  • your vehicle’s condition; and
  • modifications, options or accessories that are attached to your vehicle and shown on the policy schedule


Opting to increase your basic excess can reduce your premium for Comprehensive Cover. The basic excess is the amount you need to pay as a contribution to each claim.


You may also be able to save on your premium when you select the Named Driver Option and list all your drivers under a Westpac Comprehensive Motor Insurance policy3.

The insurer can assist you in selecting a suitable repairer to repair the damage to your vehicle; however you also have the right to choose your own repairer1.

In both instances the insurer will work closely with you and the repairer to strive to achieve the best repair outcome for you however the insurer may require a second quotation from a repairer chosen by them.

Guarantee for repairs

The insurer guarantees materials and workmanship on repairs the insurer authorises for as long as you own or lease your vehicle. This guarantee is not transferable.

Things you should know

1 Allianz may agree with you to use a repairer (other than the one you selected), or pay you reasonable repair costs. We will act reasonably in doing so.

3 Reduce your premium by listing your drivers. If you choose to reduce your premium by naming drivers on your policy, an unnamed driver will incur a $2,500 excess (this replaces the basic and all other excesses where applicable). Minimum premiums may apply. Any discounts/entitlements may be subject to rounding and only apply to the extent any minimum premium is not reached. If you are eligible for more than one, each of them are applied in a predetermined order to the premium (excluding taxes and government charges) as reduced by any prior applied discounts/entitlements. Discounts may not be applied to the premium for optional covers.

Westpac Motor Insurance is issued by Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance. Policy terms, conditions, limits and exclusions apply. This information does not take into account your personal circumstances. Read the Product Disclosure Statement (PDS) (PDF 375KB) and the Premium, Excess, Discount and Options Guide (PED) (PDF 81KB) to see if this insurance is right for you. Call 1800 502 077.

A target market determination has been made for this product. Please visit for the target market determination.

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