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Once your lender or broker has processed your application, you’ll get an email with your Customer ID. You’ll also get an SMS with a temporary password.

You’ll then need to…

1. Select the ‘sign-in’ button on the Westpac website.

2. Use your Customer ID and temporary password to sign in.

Please keep in mind that your temporary password will expire.

If you haven’t received your Customer ID or temporary password, please come and see us in a branch.

Things you should know


+++Priority Refinance: Only available: on eligible new Westpac home loans; on eligible home loans with your current lender; if your other lender is on the Priority Refinance process list of eligible financial institutions. Your other lender may charge you an additional settlement agent fee, as well as fixed rate home loan break costs. Loan suitability for the Priority Refinance product is determined by Westpac in conjunction with the insurance product guidelines. Priority Refinance is provided by First American Title Insurance Company of Australia Pty Limited ABN 64 075 279 908 Australian Financial Services Licence 263876, trading as First Title, an Australian general insurance company authorised by the Australian Prudential Regulation Authority. Conditions, fees and charges apply. Lending criteria apply to approval of credit products. This info doesn’t take your personal objectives, circumstances or needs into account, so please consider Priority Refinance’s appropriateness and read the disclosure documents for your selected loan, including the Terms & Conditions, before deciding.