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Losing a loved one can be a difficult time so it’s important to focus on you and your family.

Notifying us of a bereavement

Before you notify us

We know this is a difficult time, and a difficult conversation. This summary of what you need to know and what to have ready, at each step of the way, could really help.

How to contact us for support

Our estate management team  are here to support you during this difficult time. Find information on how to contact us in a branch or over the phone. 

What happens after you notify us

Understand what to expect when you notify us of the loss of a loved one, including the implications on deceased estate bank accounts, loans & superannuation.

Managing a deceased estate, funeral plans and the will

Deceased Estates Guide

Discover the essential checklist that will help you manage deceased estates with ease. Provide yourself with some clarity through this difficult time.

Bereavement Guide

When you’re dealing with a bereavement, we know you can feel pretty overwhelmed. Here’s a step-by-step process to make things as straightforward as possible.

Helpful checklists and resources

Knowing who to notify and understanding the different legal terms like Power of Attorney can be confusing. These handy checklists and frequently asked questions may help.

Dealing with grief and elder financial abuse 

Dealing with grief & loss of a loved one

Losing a loved one is never easy. We’ve put together some helpful tips on dealing with grief and some useful online resources that may help.

Terms you may come across

Need help with terminology? Our glossary of bereavement terms can help you make sense of the jargon.

Elder financial abuse

Financial abuse can happen to anyone, particularly to those who are dependent on others. Understanding the signs can help prevent or mitigate potential abuse.

Discussing death and your wishes with loved ones 

End-of-life planning

Discussions about death can be difficult, but planning early could help to ease the bereavement experience for your loved ones and make it simpler them to enact your final wishes when the time comes.

Beginning the conversation

Death is something we’ll all experience, but it’s sometimes a taboo subject. Learn about how to handle end of life discussions with family and friends.

What is inheritance?

Understand the laws of inheritance, the best way to invest if you have received inheritance, or the best way to provide for your family in the future.

Deceased Estate FAQs

An estate includes all of a person's property, assets, liabilities and debts. A deceased estate refers to all of the property, assets, liabilities and debts belonging to the person when they died. A Will provides instructions on how they would like their deceased estate to be distributed. It is important to stay informed about what you need to prepare when you are dealing with deceased estates.

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Easy English guides

We’ve translated key documents into Easy English, a style of writing that helps people with a range of communication needs to understand important information. This guide explains how to get help from the bank if you lose someone you love.

If you need to, you can get someone to help you: 

  • Read this guide. 
  • Understand what this guide is about.  
  • Find more information.
Download the Easy English guides