Loss of a loved one
Losing a loved one can be a difficult time so it’s important to focus on you and your family.
Notifying us of a bereavement
Managing a deceased estate, funeral plans and the will
Dealing with grief and elder financial abuse
Discussing death and your wishes with loved ones
Deceased Estate FAQs
Look at our step-by-step guide online at westpac.com.au/bereavement or . Share this with family or relevant parties. We need to know as soon as possible so that we can start to help you through the process. Please notify us either in person, online or in writing and when available, provide Westpac with a certified copy of proof of death and a Will, if applicable.
If there is no Will, the next of kin will need to act on behalf of the Estate or an Administrator will need to be appointed by the Supreme Court in the state or territory where the assets are held. Please contact your local branch with the Death Certificate, and explain to them that a Will has not been located. Refer to Step 2: Locating the Will.
It is highly possible that payments will need to be made to the deceased’s accounts in the months following their passing. Examples of these payments are Superannuation benefits, shares, tax refunds, lost super cheques in the Estate of deceased person’s name and so on. If an account is closed and then needs to be re-opened in the name of the deceased, this can be a complex, lengthy and time consuming process. Keeping accounts open ensures that funds can be easily accepted into the Estate.
No, all Power of Attorneys, Guardianships and authorised signatories cease once a person is deceased. Only the next of kin, or Executor/Administrator/Legal representative will be able to engage with the bank regarding the deceased’s accounts after their passing.
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