Frequently asked questions

Yes, you must register to use WinTrade.

• Import Letters of Credit
• Import Collections
• Export Letters of Credit
• Export Collections
• Trade Finance
• Reporting
• Administration - user profiles.

There is no service fee for using WinTrade.

To ensure the security of your personal information, Westpac utilises encryption technology. When you follow a link to another site which does not utilise this level of security, Westpac suspends your WinTrade session. Therefore, you will need to re-authenticate in order to return to the secure environment.

You can access the detailed User Reference Guide from the User Guide link once you sign in to WinTrade. A quick reference guide and an online learning module with interactive demonstrations are also available.

If you still require assistance in using WinTrade products and services, please contact your Trade Specialist or designated International Services Officer.

When you sign in to WinTrade, a secure session will be established between you and the bank, using 256-bit encryption, which protects your information from unauthorised use.

You can use the web browsers below to access WinTrade.

* Please ensure that wintrade-international.com.au is not listed as a site in your browser’s Compatibility View Settings.

Although your organisation is protected by Westpac’s security technology, security is a responsibility that we share with you. Security guidelines are available on the Westpac website, for your reference.

For added security your WinTrade session will time out after 30 minutes of inactivity and you will need to re-authenticate to continue using the system.

Westpac has been looking at ways to increase our understanding of the issues that customers and employees with disabilities face and how to address them. Significant progress has been made across Westpac’s products and services and WinTrade now meets the Web Content Accessibility Guidelines (WCAG) 2.1 at Level A & AA.

In order to make the WinTrade application easier to use for all customers who have this facility, we've developed a number of accessibility features within the current limitations of the software. We will continue to work on ways to make the application compatible with a variety of assistive technologies such as screen readers, screen magnifiers, voice recognition systems and other special devices.

The changes we have made, and will continue to work on, should assist WinTrade customers with disabilities to have better access to the WinTrade platform and make it easier for them to use.

We have invited an expert on website usability and accessibility, who advises corporate and government clients throughout Australia, to work with us on improving the accessibility of WinTrade. He has undertaken a review of the WinTrade application and has assisted in determining ongoing priorities.

Should you or any of your employees experience accessibility issues with WinTrade, please contact Westpac so we can work with you and seek to overcome any challenges or provide an alternative process until accessibility issues are addressed.