SA Guidelines and forms

Anti Money Laundering changes - Effective 23 February 2009

In December 2006, Australia passed new laws to bring us in line with international standards and guide our identification and mitigation of money laundering and terrorism financing. The Westpac Customer Identification Standards list the types of documents that can be used for identification when opening a bank account with us. Some forms previously available on this web site have been removed due to legislation changes.

General banking

Serialised deposit books

Serialised deposit books ease the reconciliation process by identifying individual divisions, agents, sites or stores when funds are deposited into a single account.

Please use our online ordering facility to order serialised deposit books as required.

How do I establish a facsimile/email indemnity?

Complete the facsimile/email indemnity (PDF 50KB) if your organisation intends sending instructions by means of facsimile transmission or email to the Bank and, your organisation wishes to accept facsimile advices and other communications, such as email, transmitted by the Bank, in relation to any accounts, facilities or other arrangements which you may now or in the future have with the Bank.

What identification is required?

A certified copy means an identification document that has been certified as a true and correct copy of an original document by an approved certifier (refer below for approved certifiers).

The approved certifier must certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy as follows:

I, [full name of approved certifier], a/an [select appropriate from list of approved persons below], certify that this [name of document] is a true and correct copy of the original. [Signature and date]

Example:

I, John Citizen, a Justice of the Peace, certify that this Trust Deed is a true and correct copy of the original.
John Citizen
1/1/2012

Approved Certifiers
The following persons are approved by the Bank to certify identification documents:

A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described)
A judge of a court
A magistrate
A chief executive officer of a Commonwealth Court
A registrar or deputy registrar of a court
A Justice of the Peace
A notary public (for the purposes of the Statutory Declaration Regulations 1993)
A police officer
An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public
A permanent employee of the Australian Postal corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public
An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955)
A bank or building society officer with 2 or more continuous years of service
A finance company officer with 2 or more continuous years of service
An officer with, or authorised representative of, a holder of an Australian financial services licence, having 2 or more continuous years of service with one or more licensees
A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years of continuous membership
A Commissioner for Declarations
A Commissioner for Affidavits.

Note:

Overseas customers must provide a completed applicable WIB Certified Copy Certificate and can only use the following category of certifiers:

Category 11
Category 12 or 13 where the international bank/finance company is acceptable to Westpac (Please refer to your Client Enquiry Manager for a current list of acceptable banks)
Any of the persons specified in category 1 to 17 where the person holds these positions within Australia.

Certified Copy Certificates

WIB Certified Copy Certificate - Organisations (PDF 120KB) to provide certified copies of documents for Organisations.

WIB Certified Copy Certificate - Individuals (PDF 128KB) to provide certified copies of documents for individuals.

Guidance Document for Customers

The document below has been prepared for customers to provide guidance on the process for certifying identification documents. This document is for Australian registered/resident customers only. Customers registered/residing overseas must refer to the applicable Certified Copy Certificate for instructions.

WIB Customer Guidance on Certifying ID Documents (PDF 24KB)

Cheque Cashing Authorities

Service agreement for cheque cashing authorities. (PDF 45KB)

Cheque Cashing Authority request (PDF 106KB)

Request for Schedule "B" (PDF 44KB)

Direct entry

Recall single item (PDF 51KB)

Recall whole file (PDF 51KB)

Cut-off times

Receipt of files by Westpac

GDES	4.30 pm on business day prior to nominated processing date
Standard	4.30 pm on nominated processing date

Note:
We recommend morning processing where possible to avoid peak processing times. Late processing may be available by arrangement on a limited basis for standard processing.

Recalls

GDES	3.30 pm on business day prior to nominated processing date
Standard	As soon as possible after file transmission, prior to release of file by Westpac
Bureau	10.30 am on the nominated processing date (for standard processing)

Attempts to recall a file or entry are done on a best endeavours basis.

Contact details
Direct Entry Operations Enquiry Line
Ph:

1300 360 406
Fax: (02) 9767 1113

How do I open foreign currency accounts?

A Foreign Currency Account is an Australian based deposit account for foreign currency. They are available for most major currencies.

The Account Opening form and Notice of Authority must be completed to establish a Foreign Currency Account.

Foreign Currency Account Opening Form (PDF 1021KB)

Notice of Authority (PDF 213KB)

Foreign Currency Account - Terms & Conditions (PDF 142KB)

Incorporates the Terms and Conditions of accounts.

Foreign Currency Term Deposits

Foreign Currency Term Deposits PDS (PDF 109KB)

Foreign Currency Term Deposit Application (PDF 158KB)

How do I close foreign currency accounts?

Please complete and return the Foreign Currency Accounts Request for Account Closure request (PDF 125KB) when requesting the closure of an on-shore Foreign Currency account. This document allows you to type details directly onto it and should be signed by authorised signatories.

Please return completed documentation to your Client Enquiry Manager.

How do I close my Westpac corporate evergreen account?

Please complete and return the Evergreen account closure form (PDF 54KB) when requesting the closure of a corporate evergreen account. This document allows you to type details directly onto it and should be signed by authorised signatories.
Please return completed documentation to your Client Enquiry Manager.

Payment processing service

Recall single Direct Entry item (PDF 51KB)

Recall whole Direct Entry file (PDF 51KB)

Cancellation of PPS Bank Cheque Request (PDF 37KB)

Contact details

Payment Processing Service Operations
Ph: (02) 9806 4316

Things you should know

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Guidelines and forms