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Anti Money Laundering changes - Effective 23 February 2009
In December 2006, Australia passed new laws to bring us in line with international standards and guide our identification and mitigation of money laundering and terrorism financing. The Westpac Customer Identification Standards list the types of documents that can be used for identification when opening a bank account with us. Some forms previously available on this web site have been removed due to legislation changes.
Corporate Cash Accounts Terms & Conditions (PDF 713KB)
Periodical payment authority (PDF 1MB)
Stop payment request (PDF 13KB)
Automatic transfer / replenishment request - Please contact your Client Enquiry Manager
Serialised deposit books ease the reconciliation process by identifying individual divisions, agents, sites or stores when funds are deposited into a single account.
Please use our online ordering facility to order serialised deposit books as required.
How do I establish a facsimile/email indemnity?
Complete the facsimile/email indemnity (PDF 50KB) if your organisation intends sending instructions by means of facsimile transmission or email to the Bank and, your organisation wishes to accept facsimile advices and other communications, such as email, transmitted by the Bank, in relation to any accounts, facilities or other arrangements which you may now or in the future have with the Bank.
Under the Anti Money Laundering / Counter Terrorism Financing Act Westpac Group is required to collect and verify Customer Identification information, for any new customers on-boarded. To commence KYC onboarding please contact your Client Experience Manager who will initiate the process with our Customer Lifecycle Management (CLM) Team.
AML/CTF - Westpac Group policy
The documents below have been prepared for customers to provide guidance on the process for certifying identification documents in Australia
Service agreement for cheque cashing authorities. (PDF 625KB)
Cheque Cashing Authority request (PDF 106KB)
Request for Schedule "B" (PDF 44KB)
Recall single item (PDF 51KB)
Recall whole file (PDF 51KB)
Receipt of files by Westpac
| GDES | 4.30 pm on business day prior to nominated processing date |
| Standard | 4.30 pm on nominated processing date |
Note:
We recommend morning processing where possible to avoid peak processing times. Late processing may be available by arrangement on a limited basis for standard processing.
Recalls
| GDES | 3.30 pm on business day prior to nominated processing date |
| Standard | As soon as possible after file transmission, prior to release of file by Westpac |
| Bureau | 10.30 am on the nominated processing date (for standard processing) |
Attempts to recall a file or entry are done on a best endeavours basis.
Contact details
Direct Entry Operations Enquiry Line
Ph:
1300 360 406
Fax: 1300 138 388
Foreign Currency Term Deposits PDS (PDF 149KB)
Foreign Currency Term Deposit Application (PDF 158KB)
Recall single Direct Entry item (PDF 51KB)
Recall whole Direct Entry file (PDF 51KB)
Cancellation of PPS Bank Cheque Request (PDF 37KB)
Contact details
Payment Processing Service Operations
Ph: (02) 9806 4316
Forms to establish and amend iLink and Payments Plus Administrators and Users.
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