Anti Money Laundering changes - Effective 23 February 2009

In December 2006, Australia passed new laws to bring us in line with international standards and guide our identification and mitigation of money laundering and terrorism financing. The Westpac Customer Identification Standards list the types of documents that can be used for identification when opening a bank account with us. Some forms previously available on this web site have been removed due to legislation changes.

General banking

Guidelines

Corporate Cash Accounts Terms & Conditions (PDF 479KB)

Forms

Account opening form (PDF 693KB)

Periodical payment authority (PDF 1MB)

Stop payment request (PDF 13KB)

Automatic transfer / replenishment request - Please contact your Client Enquiry Manager

Account Signatory Forms

For any account opening and authorities change applications submitted from 24 January 2020, all account signatories will be required to present at least one form of photo ID containing their full name, and date of birth (such as a drivers licence, passport) to an authorised Westpac representative or by visiting a local Westpac Branch to be identified. A secondary form of identification may be required in some instances.

Notice of authority (PDF 728KB)

Annexure 'A' to notice of authority (PDF 663KB)

Notice of authority (specific account) (PDF 95KB)

Annexure 'A' to notice of authority (specific account) (PDF 665KB)

Notice of authority for addition to persons authorised (PDF 324kb) (PDF 696KB)

Annexure 'A' to Notice of Authority for addition to persons authorised (PDF 441kb) (PDF 1MB)

Serialised deposit books

Serialised deposit books ease the reconciliation process by identifying individual divisions, agents, sites or stores when funds are deposited into a single account.

Please use our online ordering facility to order  serialised deposit books as required.

How do I establish a facsimile/email indemnity?

Complete the facsimile/email indemnity (PDF 50KB) if your organisation intends sending instructions by means of facsimile transmission or email to the Bank and, your organisation wishes to accept facsimile advices and other communications, such as email, transmitted by the Bank, in relation to any accounts, facilities or other arrangements which you may now or in the future have with the Bank.

Customer Identification

Under the Anti Money Laundering / Counter Terrorism Financing Act Westpac Group is required to collect and verify Customer Identification information, for any new customers on-boarded. To commence KYC onboarding please contact your Client Experience Manager who will initiate the process with our Customer Lifecycle Management (CLM) Team.

 

AML/CTF - Westpac Group policy

Guidance Document for Customers

The documents below have been prepared for customers to provide guidance on the process for certifying identification documents in Australia

Guidance on Certifying Identification Documents for Australian registered/resident customers (PDF 79KB)

 

Cheque Cashing Authorities

Service agreement for cheque cashing authorities. (PDF 625KB)

Cheque Cashing Authority request (PDF 106KB)

Request for Schedule "B" (PDF 44KB)

Direct entry

Recall single item (PDF 51KB)

Recall whole file (PDF 51KB)

Cut-off times

Receipt of files by Westpac

Note:
We recommend morning processing where possible to avoid peak processing times. Late processing may be available by arrangement on a limited basis for standard processing.

Recalls

Attempts to recall a file or entry are done on a best endeavours basis.

Contact details
Direct Entry Operations Enquiry Line
Ph:

1300 360 406
Fax: 1300 138 388

How do I open foreign currency accounts?

A Foreign Currency Account is an Australian based deposit account for foreign currency. They are available for most major currencies.

The Account Opening form and Notice of Authority must be completed to establish a Foreign Currency Account.

Foreign Currency Account Opening Form (PDF 115KB)

Notice of Authority (PDF 82KB)

Foreign Currency Account - Terms & Conditions (PDF 431KB)

Incorporates the Terms and Conditions of accounts.

Foreign Currency Term Deposits

Foreign Currency Term Deposits PDS (PDF 103KB)

Foreign Currency Term Deposit Application (PDF 158KB)

How do I close foreign currency accounts?

Please complete and return the Foreign Currency Accounts Request for Account Closure request (PDF 67KB)  when requesting the closure of an on-shore Foreign Currency account. This document allows you to type details directly onto it and should be signed by authorised signatories.

Please return completed documentation to your Client Enquiry Manager.

How do I close my Westpac corporate evergreen account?

Please complete and return the  Evergreen account closure form (PDF 54KB) when requesting the closure of a corporate evergreen account. This document allows you to type details directly onto it and should be signed by authorised signatories.
Please return completed documentation to your Client Enquiry Manager.

Payment processing service

Recall single Direct Entry item (PDF 51KB)

Recall whole Direct Entry file (PDF 51KB)

Cancellation of PPS Bank Cheque Request (PDF 37KB)

Contact details

Payment Processing Service Operations
Ph: (02) 9806 4316