Who do I contact for day to day client service?
For information and assistance for any of the following items:
- Account opening/closing
- Updating your account signatories
- Branch liaison
- Establishment of merchant facilities, Corporate Online, cheque cashing authorities or direct entry payment services, or
- General banking issues.
Please contact:
Scott Marshall-Smith
Client Development Associate
Public Sector | Client Engagement
Ph: 0435 579 435
Email: actclientservice@westpac.com.au
Who do I contact for bank statement enquiries?
For bank statement enquiries, including the identification of deposits and debits, tracings, vouchers retrieval and dishonours, contact:
Transactional Solutions Team
Ph: 1800 150 140
Fax: 1800 150 121
Email: transactionalsolutions@westpac.com.au
Please note: Copies of vouchers up to 100 days old are available from Corporate Online.
Who do I contact for Corporate Online support?
For general queries relating to the use of Corporate Online:
Corporate Online Helpdesk
Ph: 1300 134 291
Who do I contact for direct entry enquiries?
For enquiries on direct entry processing and recall of transactions, contact:
Direct Entry Operations
Ph: 1300 360 406
Fax: 1300 138 388
Who do I contact to stop payments on cheques?
To load a stop payment on cheques, contact:
Account Maintenance, Customer Service Centre
Ph: (02) 8767 3857
Fax: 1300 656 954
Please note: Stop Cheques can now be processed using Corporate Online. For more information, please review the User Guide once logged into Corporate Online.
Who do I contact for purchasing cards?
For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:
HVC Team
Ph: (02) 8767 8472
Fax: (02) 9374 7796
Email: hvcgovernment@westpac.com.au
If I need to escalate an issue, who should I contact?
Cathy Haynes-Smith
Director, Head of Government
Ph: 0434 683 081
Email: cathy.haynes-smith@westpac.com.au