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Help desk

Corporate Online support help desk

The Corporate Online support help desk provides assistance with Corporate Online, including any issues with Tokens. Please be aware that you will be asked a number of security questions that verify you as a Corporate Online user.

The Corporate Online support help desk can be contacted on 1300 134 291 - 8am to 8pm, AEST Monday - Friday.

If calling from overseas, please contact +61 2 9374 7237

Transactional solutions team

For bank statement enquiries including identification of deposits and debits, voucher retrieval requests, traces and copies of bank statements (where information is not available on Corporate Online):

Phone: 1800 150 140

WIBS Support

There are a number of support contacts available, depending on the type of WIBS service being used by your organsiation:

WIBS Premium customers:
Phone: 1300 556 542
Email:  wibs@integrate.net.au

WIBS Lite and WIBS Standard:
Phone: 1300 726 370

Direct Entry operations

Direct Entry operations can provide information and assistance relating to a direct entry file that was submitted by your organisation to Westpac for processing.  When contacting Direct Entry Operations, you will require your Direct Entry Userid (a 6 digit number), and details of the file (processing date, value etc.):

Phone: (02) 9767 1660
Fax: 1300 138 388

Merchant help desk

Please contact the Merchant Help Desk for assistance with EFTPOS terminals, processing questions or difficulties, or where additional stationery is required:

Phone: 1800 029 749

For assistance with PayWay:
Phone: 1300 727 111
Email: payway@qvalent.com

HVC team

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:

Matthew Fathing
Phone: (02) 876 73614
Email: hvcgovernment@westpac.com.au