We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.
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The Corporate Online support help desk provides assistance with Corporate Online, including any issues with Tokens. Please be aware that you will be asked a number of security questions that verify you as a Corporate Online user.
The Corporate Online support help desk can be contacted on 1300 134 291 - 8am to 8pm, AEST Monday - Friday.
If calling from overseas, please contact +61 2 9374 7237
For bank statement enquiries including identification of deposits and debits, voucher retrieval requests, traces and copies of bank statements (where information is not available on Corporate Online):
Phone: 1800 150 140
There are a number of support contacts available, depending on the type of WIBS service being used by your organsiation:
WIBS Premium customers:
Phone: 1300 556 542
WIBS Lite and WIBS Standard:
Phone: 1300 726 370
Direct Entry operations can provide information and assistance relating to a direct entry file that was submitted by your organisation to Westpac for processing. When contacting Direct Entry Operations, you will require your Direct Entry Userid (a 6 digit number), and details of the file (processing date, value etc.):
Phone: (02) 9767 1660
Fax: 1300 138 388
Please contact the Merchant Help Desk for assistance with EFTPOS terminals, processing questions or difficulties, or where additional stationery is required:
Phone: 1800 029 749
For assistance with PayWay:
Phone: 1300 727 111
For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:
Phone: (02) 876 73614