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How to set the number of Approvers required for online payments

For added security, choose to have more than one Approver for Online Banking transactions.

How do I set multiple approvals for payments?

  1. Sign in to Online Banking from a desktop using your 8-digit customer number and password. You have to be an Administrator to be able to complete this task
  2. Go to Administration and select User administration
  3. Select Admin settings then Permissions and approvals
  4. Set the number of approvals required for each type of payment, then select Save.


What types of payments can I set multiple Approvers for?

The online transactions you can require more than one Approver for include:

  • Funds transfers
  • Osko® payments
  • Same day payments (RTGS)
  • BPAY® payments
  • International payments
  • Direct entry payments
  • Bank cheque requests.


What else can be set up to have several Approvers?

Administrators can also set the number of Approvers required for the following tasks:

How many Approvers can I nominate?

You can delegate between one and four people to be Approvers, and payments will only be processed once all approvals have been provided. However, anyone set up in a branch as a Senior Approver can override the number of approvals required for a given payment task, but not Administrator tasks.

What if I have already set account level approvals?

The account level approvals set up when an account is first created will flow into and apply in Online Banking. Where you have subsequently set up an Online Banking action to require approvals, the number of Approvers necessary will default to the higher level.

For example:

An account you are making a payment from requires two people to approve it, but you have set Pay Anyone payments to require one approval in Online Banking. In this instance, the payment will require two approvals before it can be processed.


Things you should know

 The number of approvers is for online banking only and can be changed by the Administrator at any time. The number of approvers cannot be set below the signing authority set up at the branch.

This applies to every account on the network.