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BPAY is a national electronic payments service that allows your customers to pay you over the phone or through internet banking. It’s simple and convenient, and means when your customers pay you, you receive their payments with same day value. A great way to improve cash flow.

Your invoices or bills display a BPAY logo, your unique Easy BPAY Biller code and a Customer Reference Number (CRN). Your customers simply quote these, when using internet or telephone banking to make a BPAY payment. Their financial institution then validates the payment details and gives them a receipt number. The payment details are then forwarded to Westpac, and we forward payment information to you electronically, and deposit cleared funds in your nominated bank account. Simple.

The benefits


To you
To your customers
  • Improved cash flow with no dishonoured cheques or payments.
  • Same day value for payments up to daily cut off.
  • Lower payment collection costs.
  • Reduced administration time, with all Easy BPAY Payments appearing on your bank statement with payment details.*
  • A co-operative marketing effort between banks and BPAY reduces the need for your to promote the benefits of Easy BPAY.
  • No need to pay bills in person, or to write and send a cheque.
  • The convenience of paying bills any time, day or night, 7 days a week by telephone or internet.
  • The added convenience of being able to pay more than one bill at a time.
  • A choice of payment options from cheque or savings account, or if you agree, by credit card.
  • The option of scheduling future payments so bills are always paid on time.
  • Easy reconciliation thanks to unique receipt numbers and payment details on customers' account statement.

Sign up to Easy BPAY


Becoming an Easy BPAY biller with Westpac is simple, complete the Application Form and Easy BPAY Biller Agreement and return the forms to us along with the other requested information.

There are 5 steps:

  1. Prepare and be informed
  2. Complete the Easy BPAY Biller Agreement and Application Form
  3. Return information to Westpac
  4. Generate Customer Reference Numbers (CRNs) and download sample invoice
  5. Getting started.


Step by step user guide for billers (PDF 78KB)

Easy BPAY Biller Application Form (PDF 103KB)

Easy BPAY Biller Agreement (PDF 332KB)

BPAY Biller Operations Manual (PDF 1MB)

Easy BPAY guides

Things you should know


* If you would like to receive a single electronic report with a bulk credit on your bank statement, then talk to us.