2019 annual reporting suite
Bringing together Westpac Group’s 2019 financial, non-financial and sustainability performance
The 2019 financial year was a watershed year for the banking industry, and for Westpac. In response to the issues highlighted by the Royal Commission and our Culture, Governance, and Accountability (CGA) self-assessment, various regulatory actions across the industry, and a rapidly evolving competitive environment, we have made significant changes to the way we serve customers, to our business structure, and in the technology we use to support our people and our customers.
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This year has been a challenging period for the financial services sector, and for Westpac. At an industry level, the repercussions from the Royal Commission have continued, self-assessments into governance, culture and accountability have been completed, and there has been an increase in regulatory actions and remediation costs. Our financial performance was disappointing, although our balance sheet, liquidity and credit quality remain strong.
Westpac’s 2019 Full Year reporting suite includes our Annual Review and Sustainability Report, Annual Report, Full Year Financial Results, Investor Discussion Pack, Sustainability Performance Report, Pillar 3 Report and other shareholder information including a financial calendar.