Westpac Banking Corporation

Security

How we protect you

Mobile Phone SMS Code Frequently Asked Questions

I want to make a payment but I don't have my mobile phone with me or my mobile is not receiving SMS.

You can continue to make payments except for those to new payees and new Restricted Billers. If you wish to make these types of payments, contact the Westpac Protect SMS Code Help Desk, on 1300 655 505 for more information.

What if I lose my mobile phone or it is stolen?

If your mobile phone is lost or stolen please call our Westpac Protect SMS Code Help Desk, on 1300 655 505.

What happens if my mobile phone is not working?

Please call the Westpac Protect SMS Code Help Desk, on 1300 655 505 to discuss your options.

What if I change my mobile phone number?

Please call our Westpac Protect SMS Code Help Desk, on 1300 655 505, or go into your nearest branch to amend your Westpac Protect SMS Code mobile phone number.

Will the Westpac Protect SMS Code service work on any mobile network?

Yes, this should work on any standard mobile network. If you have any network coverage issues, please contact your mobile phone service provider.

Does Westpac Protect SMS Code work on pre-paid mobiles?

Yes, this should work on pre-paid mobiles as long as you can receive regular text messages via SMS.

What will the mobile number I provide be used for?

Your mobile phone number will be used to send your Westpac Protect SMS code. We may also use this to contact you for general banking purposes and will not use the number for marketing purposes.

It appears my mobile phone provider is charging me to receive a Westpac Protect SMS Code.

Any phone charges will be the responsibility of the mobile phone holder, and matters regarding these charges should be discussed with the mobile phone provider.  Westpac does not charge for this service.