Contact us

Contact us

 

Personal banking contacts

Telephone Banking 132 032
From mobile (02) 9293 9262
From overseas (+61 2) 9293 9270 
For technical support 1300 655 505

Business banking contacts

Telephone Banking 132 142
From mobile (02) 9293 9272
From overseas (+61 2) 9293 9270 
For technical support 1300 655 505 

Corporate online support

For technical support please call
Corporate Online 1300 134 291 
From overseas (+61 2) 9374 7237
For all other enquiries, please contact your Relationship Manager.

Report lost, stolen or credit card fraud

How to cancel a lost or stolen card

  • Online Banking:
      1. Sign in to Westpac Online Banking
      2. Select Services from the Services & preferences menu
      3. Select Report lost or stolen cards from the Urgent services options
  • Mobile Banking
      1. Sign in to Westpac Mobile Banking
      2. Go to the Menu and select Services
      3. Select Report lost/stolen card
  • Australia - Call us on 1300 651 089 (24 hours a day, 7 days a week).
  • Overseas - Call the Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call to +61 2 9293 9270 (24 hours a day, 7 days a week).
    Please note that calls made from mobile phones, public telephones or hotel rooms may attract additional charges, not covered by the reverse charge service.
  • You can also report the loss at any Westpac branch.


Place a temporary block on your card
If you'd like more time to search for your card, call 1300 651 089 and we can place a temporary block on your cards for 15 days. If you don't cancel within the 15 days, the temporary block will be removed.