How we protect you
Overseas SMS Code Frequently Asked Questions
- Can I use Westpac Protect SMS Code when travelling overseas?
- Can I turn off my Westpac Protect SMS Code if I go overseas?
- How quickly will I receive my SMS code when travelling overseas?
- The country that my mobile phone provider is based in is not in the drop down list. Can I still use Westpac Protect SMS Code?
- Can I register an international mobile phone?
- What phone number do I call for assistance if I am overseas?
- Can I use SMS Code if I am living overseas?
Can I use Westpac Protect SMS Code when travelling overseas?
Yes, you can use the Westpac Protect SMS Code while overseas but we suggest you schedule any payments prior to leaving. You will need to activate international roaming with your mobile phone provider.
Can I turn off my Westpac Protect SMS Code if I go overseas?
Yes, you can remove Westpac Protect SMS Code whilst overseas however, the maximum Daily Limit that can be chosen will be $1,500. Call Westpac Protect SMS Code Help Desk, on 1300 655 505 prior to leaving for overseas to make these arrangements.
How quickly will I receive my SMS code when travelling overseas?
The Westpac Protect SMS code will be sent instantly to your mobile phone. A short delay may occur due to international roaming limitations. Please contact Westpac Protect SMS Code Help Desk, on 1300 655 505 or +61 8 84248490 if you do not receive your Westpac Protect SMS Code.
The country that my mobile phone provider is based in is not in the drop down list. Can I still use Westpac Protect SMS Code?
If your country is not in the drop down list please call Westpac Protect SMS Code Help Desk, on 1300 655 505 or +61 8 84248490 to discuss what options are available.
Can I register an international mobile phone?
Customers who are overseas residents and have mobile phones that are from their country of residence can provide their overseas mobile phone number however we cannot guarantee the SMS service through local mobile contract providers. Additionally, there are some countries that cannot be selected via Westpac Online. Please contact the Westpac Protect SMS Code Help Desk, on 1300 655 505 or +61 8 84248490 for assistance if your country is not listed in the drop down list.
What phone number do I call for assistance if I am overseas?
Call our Westpac Protect SMS Code Help Desk, on 1300 655 505 or +61 8 84248490.
Can I use SMS Code if I am living overseas?
If you are an overseas resident and have a mobile phone from your country of residence you can provide your overseas mobile phone number, however we cannot guarantee the SMS service through local mobile contract providers.
