Security

Email scams

It's good practice to familiarise yourself with the latest email scams and stay abreast of the typical tricks fraudsters use. Some techniques can involve sending hoax emails, SMS or phone calls claiming to be from Westpac or other major Australian banks.

Westpac will never ask you to update, verify or correct your online banking details.

There are 3 simple questions you should ask to help spot a scam:

• Does it instruct you to click on a link or call a number?
• Does it ask for account information?
• Does the email have poor grammar and punctuation?

If you answered yes to any one of these questions be aware it may be a scam. Do not respond directly without verifying the legitimacy of the request either by checking the information on our website or calling 132 032.

If you believe that your security has been compromised or you notice a transaction you did not make, contact us immediately on 132 032.

Here is the most recent hoax email:

  This is a recent hoax Westpac website scam:

 

See more hoax email examples.

Actions to take if you receive a scam via:

Email 

• Delete it immediately from your Inbox, your Deleted/Trash folder and your Sent folder (if you forwarded the email). If you are using a computer in an office/corporate environment it is good practice to inform your systems administrator of any suspicious emails.
  If you have clicked on a link within a suspicious email:
• Perform a scan for possible viruses or Trojans using your virus protection software. If you need help, contact your software vendor.
• If you do not have anti-virus software, we suggest you use one of the many free tools available online. See updating your software for examples.

Note: do not use Westpac Online Banking until you have up to date security software on your computer.

Over the phone

• If speaking to a person you cannot verify is from Westpac, do not provide personal information and end the call. If it is an automated message asking you for information simply hang up.

SMS

• Delete the message. If the messages become frequent and a nuisance contact your mobile number provider for further assistance.

Reporting a Westpac-related scam

Just email the details to spoof@westpac.com.au. We monitor this email inbox 24/7.

Please note that we do not respond to emails sent to spoof@westpac.com.au.