Getting help within Australia and overseas
Within Australia
Call one of the following toll-free numbers for customer service (8am-8pm, 7 days a week) from anywhere in Australia. Lost or Stolen cards can be reported (24 hours a day, 7 days a week).
| Type of card | Number to call |
|---|---|
| Platinum cards (24 hours) | 1300 859 100 |
| Gold cards | 1300 367 228 |
| GM Holden card | 131 200 |
| All other cards | 1300 651 089 |
Overseas
When calling from overseas (+61 3) 6345 1058
Our emergency card replacement and cash service
If your card is lost or stolen, you can take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.
You also have access to an Emergency Cash Advance - subject to your available credit limit and to your credit card account being in good standing.
To report a card lost or stolen, call Westpac Cards Customer Service on 1300 651 089 from anywhere in Australia. When overseas use an international operator to book a reverse charge call to (+61 3) 6345 1058.
Things you should know
- Important: If you are applying for a selected credit card at the same time or after your Premier Advantage Package is set up, or if you are switching or upgrading from an existing Westpac credit card, or if you are accessing employee benefits, you are not eligible for any special promotional offers (such as any promotional balance transfer rate) available at point of application. Please check the details at card application. Fees and charges are payable. Credit card applications are subject to Westpac's normal lending criteria. An additional credit card can be issued on the primary cardholder’s credit card account to any nominated person 16 years or over. All transactions using the additional credit card will be the responsibility of the primary cardholder. Information about a third party’s products or services is provided for convenience only and does not represent an endorsement by Westpac of the products and services.
