Corporate governance
Accessible products and services
Products
We offer a range of day to day and savings accounts to meet customers' specific needs and help make banking easy.
Westpac Basic - if you have a disability and receive an eligible government pension or benefit, this day to day account offers:
- No monthly service fee
- Unlimited Westpac electronic transactions across branch, Online Banking, Telephone Banking, ATMs and EFTPOS
- Staff assistance wherever you need it, at a branch or over the phone.
Deeming account - if you are a retiree or pensioner, this account offers:
- No monthly service fee
- 8 free withdrawals a month (including staff-assisted withdrawals)
- Compliance with the Government's deeming rules.
Westpac Choice eAccount - if you prefer electronic channels, this account offers:
- Flat monthly service fee
- Unlimited Westpac electronic transactions.
Services
In branches
We're making our branches easy to access. Where possible, the design of our new and refurbished branches include:
- Power-assisted entry doors for customers with prams or wheelchairs
- Service counters at seated level
- Interview rooms at ground level
- Flexible height brochure displays
- Contrasting signage for easy recognition.
Plans for 2009 include a new queuing system with visual and audio prompts in our George Street, Sydney branch.
Online
We're making our website easier for all customers by:
- Making it compatible with screen readers, screen magnifiers, voice recognition systems and other assistive devices
- Ensuring the colour contrast allows for easy reading
- Complying with W3C Web Accessibility guidelines
- Involving specialist accessibility consultants.
Talking ATMs
- Many ATMs are compatible with a standard earpiece
- Free earpieces available from any branch with an access friendly ATM
- Braille labels tell you where to plug in your earpiece, insert your card and get your cash and receipt.
If you are Deaf, or have a hearing impairment or speech impairment
You can contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 132 032
- Speak and listen users phone 1300 555 727 then ask for 132 032
- Internet relay users connect to the NRS then ask for 132 032
More information
- Locate a branch with pram or wheelchair access
- Locate an audio ATM
- Guide on using our audio ATMs (PDF 185kb)
- Guide on using our audio ATMs (RTF 23kb)
- Visit your local branch
- Call 132 032.
