Our business and role types
Retail and Business Banking
People working in our branch network provide face-to-face customer service and sales advice to consumer and small business customers. Those with accredited skills also identify and fulfil our customers' more complex needs, such as mortgage servicing, business and financial planning.
Retail banking
Begin your banking career as a Customer Service Representative and journey to a range of banking careers including sales and leadership roles.
Business banking
Look after the needs of Westpac's small to medium size business customers who generally have a turnover less than $1m.
Contact Centres
Our call centre staff deal with both sales and service issues. We have 4 large contact centres in Perth, Brisbane, Launceston and Adelaide. This is a great entry point to a career at Westpac.
Commercial banking
This area assists medium size businesses and not-for-profit organisations with their banking needs. Expand your banking career as a generalist or specialist relationship manager of transactional banking, invoice finance, equipment finance or international trade products.
Regional and agribusiness
We also provide retail, business and commercial financial services in regional and rural areas of Australia.
RAMS
A brand of the Westpac Group, RAMS operates as a freestanding entity with a dedicated management team, independent home loan origination systems, differentiated products, pricing, services and separate distribution channels.
Online and ATMS
This area of the bank focuses on defining and delivering enhanced online banking capability that is leading edge.
Support services
Our client facing Retail and Business Banking teams are supported by Risk, IT, Finance, Administration, People and Marketing specialists.
