Feedback and complaints

We welcome your feedback or complaint on accessibility via our Customer feedback page or over the phone on 13 20 32 Monday to Friday, 8am – 8pm Sydney Time, 7 days from anywhere in Australia.

If you have a vision impairment or have mobility issues using smart devices, you can contact our Customer Care Team on (02) 9155 7714. To provide your feedback or raise a complaint, please have your 8-digit Customer ID and 3-digit Access Code or account information on hand so our friendly Customer Care representative can help you.

Westpac welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7714 when asked by the Relay Officer.

If AUSLAN is your preferred method of communication, a AUSLAN interpreter services can be booked through a branch, or a NAATI certified interpreter can attend a branch with you.