Feedback and complaints
We welcome your feedback or complaint on accessibility via our Customer feedback page or over the phone on 13 20 32 Monday to Friday, 8am - 8pm (AEST), Saturday 8am - 6pm (AEST) from anywhere in Australia.
If you have a vision impairment or have mobility issues using smart devices, you can contact our Customer Care Team on (02) 9155 7714. To provide your feedback or raise a complaint, please have your 8-digit Customer ID and 3-digit Access Code or account information on hand so our friendly Customer Care representative can help you.
If you're Deaf or have a hearing or speech impairment, you can contact us on the National Relay Service (NRS) an Australian Government initiative that offers an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It's available to everyone at no additional charge.
- Talk to text users, please call 133 677 then ask for 132 032
- Speak and listen users, please call 1300 555 727 then ask for 132 032
- Internet relay users, please connect to the NRS then ask for 132 032
If AUSLAN is your preferred method of communication, a AUSLAN interpreter services can be booked through a branch, or a NAATI certified interpreter can attend a branch with you.