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Personal Accounts Terms & Conditions

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Westpac Passbook 55+ and Retired​, Passbook​, Personal Cheque​ and Premium Saver

 

 

Summary of changes, effective 27 October 2023

Section Reference Change Description

Summary of Fees and Charges

  • Consolidation of ATM-related information.
  • ATM related fees information now consolidated under updated ‘ATMs’ section.

Explanation of our Fees and Charges

  • Consolidation of ATM-related information.
  • ATM related fees information now consolidated under updated ‘ATMs’ section.
Reduced the Overseas Telegraphic Transfer (outward) fee from $10.00 to Nil per transfer in foreign currency via Online Banking.
Included information about how to request application of interest, fees, and charges to and from other eligible accounts.

Description of Transaction Fees

  • Consolidation of ATM-related information.
  • ATM related fees information now consolidated under updated ‘ATMs’ section.

Other bank charges

  • Consolidation of ATM-related information.
  • ATM related fees information now consolidated under updated ‘ATMs’ section.

New Section What we need from you

Included information about identification requirements.

Operating your accounts

Removed references to Smart ATM, specific brands and types of deposits.
  • Consolidation of ATM-related information.
  • ATM related fees information now consolidated under updated ‘ATMs’ section.
Updated references to ATM deposit options.
Included wording for clarity in relation to liability of fees, charges or interest.
Updated to include information on when a deposit, transfer or withdrawal transaction is processed to your Account due to a system error, that these transactions may be reversed by us. 

How to close your accounts

Amended wording for clarity in relation to where we may exercise discretion to close accounts or refuse transactions.

ATMs

Existing ATM information has been consolidated into one centralised table under a section titled ‘ATMs’, which covers:

- What you can do at an ATM

- Limits or restrictions that apply

- Fees that may be charged

Customers can refer to westpac.com.au/ouratms for additional information.

POS (Point of Sale) transactions

Amended the wording for clarity and accuracy for processes and procedures.

BPAY®

Amended wording for clarity in relation to our limitation of liability.

Using your Debit Mastercard

Clarification of gambling block functionality.

Authorising debit card transactions

Updated section to clarify how a ‘request for authorisation’ is processed.

Updated section to clarify how delayed authorisations are processed, noting that where the subsequent invoice for the actual amount is different than the authorised amount for a transaction, the authorised amount will remain on your account and temporarily reduce the available balance until the actual purchase amount is properly processed (cleared).
Rules about your Debit Mastercard and Handycard
  • Consolidation of ATM-related information.
  • ATM related fees information now consolidated under updated ‘ATMs’ section.

Removed references to maximum daily transaction/withdrawal limits (which ceased to apply after 19 August 2023) and inserted clarifying language regarding when a daily limit would apply to a customer’s card.

Where indicated, removed definitions of ‘Maximum daily transaction limit’ and ‘Maximum daily spend limit’ from the Definitions section.

Inserted reference to a default $1,000 daily limit applicable to the following types transactions made from a linked Handycard:

  • Transaction made through POS including contactless transaction
  • Online or over the phone purchases
  • Recurring payments
  • Mail Order
  • Cash withdrawals through ATM
  • Cash-out at a POS terminal
  • Bank@Post withdrawal.
Updated example for when a transaction that exceeds the daily limit can be processed.
Amended the wording for clarity and accuracy for processes and procedures.
Liability for unauthorised transactions. Included wording for clarity in relation to liability for unauthorised transactions.

What happens if your details change?

Amended wording for clarity in relation to our limitation of liability.

When we may delay or refuse transactions

Amended wording for clarity in relation to our limitation of liability.

New Section Payments in error

Inserted new section regarding payments made in error.

Section Definitions

Updated section to reflect simplification of references to ATM-related terms.