Personal Accounts Terms & Conditions
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Find the current T&Cs and recent changes.
Westpac Passbook 55+ and Retired, Passbook, Personal Cheque and Premium Saver
Summary of changes, effective 27 October 2023
Section Reference | Change Description |
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Summary of Fees and Charges |
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Explanation of our Fees and Charges |
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Reduced the Overseas Telegraphic Transfer (outward) fee from $10.00 to Nil per transfer in foreign currency via Online Banking. | |
Included information about how to request application of interest, fees, and charges to and from other eligible accounts. | |
Description of Transaction Fees |
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Other bank charges |
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New Section What we need from you |
Included information about identification requirements. |
Operating your accounts |
Removed references to Smart ATM, specific brands and types of deposits. |
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Updated references to ATM deposit options. | |
Included wording for clarity in relation to liability of fees, charges or interest. | |
Updated to include information on when a deposit, transfer or withdrawal transaction is processed to your Account due to a system error, that these transactions may be reversed by us. | |
How to close your accounts |
Amended wording for clarity in relation to where we may exercise discretion to close accounts or refuse transactions. |
ATMs |
Existing ATM information has been consolidated into one centralised table under a section titled ‘ATMs’, which covers: - What you can do at an ATM - Limits or restrictions that apply - Fees that may be charged Customers can refer to westpac.com.au/ouratms for additional information. |
POS (Point of Sale) transactions |
Amended the wording for clarity and accuracy for processes and procedures. |
BPAY® |
Amended wording for clarity in relation to our limitation of liability. |
Using your Debit Mastercard |
Clarification of gambling block functionality. |
Authorising debit card transactions |
Updated section to clarify how a ‘request for authorisation’ is processed. |
Updated section to clarify how delayed authorisations are processed, noting that where the subsequent invoice for the actual amount is different than the authorised amount for a transaction, the authorised amount will remain on your account and temporarily reduce the available balance until the actual purchase amount is properly processed (cleared). | |
Rules about your Debit Mastercard and Handycard |
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Removed references to maximum daily transaction/withdrawal limits (which ceased to apply after 19 August 2023) and inserted clarifying language regarding when a daily limit would apply to a customer’s card. Where indicated, removed definitions of ‘Maximum daily transaction limit’ and ‘Maximum daily spend limit’ from the Definitions section. |
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Inserted reference to a default $1,000 daily limit applicable to the following types transactions made from a linked Handycard:
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Updated example for when a transaction that exceeds the daily limit can be processed. | |
Amended the wording for clarity and accuracy for processes and procedures. | |
Liability for unauthorised transactions. | Included wording for clarity in relation to liability for unauthorised transactions. |
What happens if your details change? |
Amended wording for clarity in relation to our limitation of liability. |
When we may delay or refuse transactions |
Amended wording for clarity in relation to our limitation of liability. |
New Section Payments in error |
Inserted new section regarding payments made in error. |
Section Definitions |
Updated section to reflect simplification of references to ATM-related terms. |