Personal Accounts

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Find the current T&Cs and recent changes.

Select below to find the current T&Cs and recent changes.

Deposit Accounts for Personal customers Terms and Conditions

Westpac Choice, Westpac 55+ and retired, Westpac Bump Savings, Westpac Life and Westpac eSaver

Deposit Accounts for Personal Customers Terms & Conditions (PDF 897KB)

Summary of changes, effective 27 October 2023

Section Reference	Change Description
1. Summary of Features	Removed reference to a temporary or permanent overdraft arrangement.
1. Summary of Features	Amended wording for clarity on features and how we pay interest.
2. Your guide to opening accounts.	Added clause references to digital parental controls for Third Parties of Choice Youth accounts. Added clause references for new notifications rules applicable to Daily Payment Limit changes.
3. Using your accounts	Removed references to Smart ATM, specific brands and types of deposits.
	Existing ATM information has been consolidated into one centralised table under a section titled ‘ATMs’, which covers: - What you can do at an ATM - Limits or restrictions that apply - Fees that may be charged Customers can refer to westpac.com.au/ouratms for additional information.
	Removed reference to a temporary or permanent overdraft arrangement.
	Updated to include information on when a deposit, transfer or withdrawal transaction is processed to your Account due to a system error, that these transactions may be reversed by us.
	Included notice provisions where we change limits of savings goals.
	Amended wording for clarity in relation to where we may exercise discretion to close accounts or refuse transactions.
	Amended the wording for clarity and accuracy for processes and procedures.
4. Understanding debit cards	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
	Removed references to maximum daily transaction/withdrawal limits (which ceased to apply after 19 August 2023) and inserted clarifying language regarding when a daily limit would apply to a customer’s card. Where indicated, removed definitions of ‘Maximum daily transaction limit’ and ‘Maximum daily spend limit’ from the Definitions section.
	Inserted reference to a default $1,000 daily limit applicable to the following types transactions made from a linked Handycard: Transaction made through POS including contactless transaction Online or over the phone purchases Recurring payments Mail Order Cash withdrawals through ATM Cash-out at a POS terminal Bank@Post withdrawal.
	Updated example for when a transaction that exceeds the daily limit can be processed.
	Amended the wording for clarity and accuracy for processes and procedures.
	Clarification of gambling block functionality.
5. Your statements	Included wording for clarity in relation to liability of fees, charges or interest.
6. How we pay interest	Amended wording for clarity on features and how we pay interest.
9. Fees and charges tables	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
9. Fees and charges tables	Reduced the Overseas Telegraphic Transfer (outward) fee from $10.00 to Nil per transfer in foreign currency via Online Banking.
10. Explaining fees and charges	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
10. Explaining fees and charges	Included information about how to request application of interest, fees, and charges to and from other eligible accounts.
16. General Matters	Amended wording for clarity in relation to our limitation of liability.
16. General Matters	Inserted new section regarding payments made in error.
17. Meaning of words	Updated section to reflect simplification of references to ATM-related terms.

Term Deposits & Farm Management Deposits Terms and Conditions

Term Deposit & Farm Management Deposit

Summary of changes, effective 27 October 2023

Section Reference	Change Description
Section 1.3 Initial funding	Included wording for clarity around initial funding period and account closure.
Section 23 When we may delay or refuse transactions	Amended wording for clarity in relation to our limitation of liability.
New Section 24 Payments in error	Inserted new section regarding payments made in error.

Westpac Debit Mastercard for Personal Customers Terms and Conditions

Westpac Debit Mastercard for Personal Customers Terms and Conditions (PDF 232KB)

Summary of changes, effective 27 October 2023

Section Reference	Change Description
Introduction	Updated section to reflect simplification of references to ATM-related terms.
Introduction	Amended wording for clarity in relation to our limitation of liability, and to fees and charges.
Fees and charges	Insertion of edits and cross-references to the 'ATMs' section for information on fees that may apply for transactions carried out at ATMs.
Fees and charges	Amended wording for clarity in relation to fees and charges.
A guide to using your Debit Mastercard	Simplified information regarding ability to withdraw cash at ATMs. Existing ATM information has been consolidated into one centralised table under a section titled ‘ATMs’, which covers: What you can do at an ATM Limits or restrictions that apply Fees that may be charged Customers can refer to westpac.com.au/ouratms for additional information.
A guide to using your Debit Mastercard	Clarification of gambling block functionality.
New Section Deposits at ATMs, CDMs and Bank@Post™	Added section to reflect updated information on verification and processing times for deposits at ATMs, CDMs and Bank@Post™
Your Card	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
	Removed references to maximum daily transaction/withdrawal limits (which ceased to apply after 19 August 2023) and inserted clarifying language regarding when a daily limit would apply to a customer’s card. Where indicated, removed definitions of ‘Maximum daily transaction limit’ and ‘Maximum daily spend limit’ from the Definitions section.
	Updated example for when a transaction that exceeds the daily limit can be processed.
	Amended the wording for clarity and accuracy for processes and procedures.
Our responsibilities and liabilities	Amended the wording for clarity and accuracy for processes and procedures.
Authorising Debit Mastercard transactions	Updated section to clarify how a ‘request for authorisation’ is processed.
Authorising Debit Mastercard transactions	Updated section to clarify how delayed authorisations are processed, noting that where the subsequent invoice for the actual amount is different than the authorised amount for a transaction, the authorised amount will remain on your account and temporarily reduce the available balance until the actual purchase amount is properly processed (cleared).
Security and liability for Debit Mastercard, Telephone Banking and Online Banking usage	Amended wording for clarity in relation to our limitation of liability.
General Matters	Amended wording for clarity in relation to our limitation of liability.
New section Payments made in error	Amended the wording for clarity and accuracy for processes and procedures.
New section Parental Controls	Added clause references to digital parental controls for Third Parties of Choice Youth accounts.

Periodical Payments Terms and Conditions

FSR Period Pay Terms and Conditions

Summary of changes, effective 27 October 2023

Section Reference	Change Description
Non-payment/late payment	Amended wording for clarity in relation to our limitation of liability.
Changes to terms and conditions within table reference to New fee or increase to a fee	Amended wording for clarity in relation to fees and charges.
Stopping payments Changes to terms and conditions	Amended the wording for clarity and accuracy for processes and procedures.
Types of Periodical Payments and Fee table	Amended wording to refer to relevant section in account terms and conditions for fees relating to Overseas Telegraphic Transfers and Bank Cheques.

Worldwide Wallet PDS

Worldwide wallet PDS (PDF 307KB)

Summary of changes, effective 27 October 2023

Section Reference	Change Description
Part A: General information	Amended to clarify how we handle mistaken internet payments and how funds may be recoverable if there has been a conversion into a foreign currency. We have also updated to confirm no applicable account fees.
Part B: Terms and Conditions 2. Applying for the Product	Updated ‘Meeting our identification requirements’ to reflect the same statement in ‘Part A: General Information’ on when we may refuse an application for the Product.
4. Account Limits	Removed wording in relation to setting off debt against any available funds you may have associated with a product issued by us or as held in an account by you.
5. Loading and transferring funds	Added wording to clarify that transactions due to system errors are rectified by us when they are identified.
7. Foreign Exchange	Amended to clarify that conversions may occur in how we handle mistaken internet payments under the ePayments Code
8. Fees	Removed reference to “interest rates”. We have also updated to confirm no applicable account fees.
12. Replacement of Cards	Updated rule that at least one Card must be activated before we can issue a renewal Card.
13. Liability for Unauthorised Transactions	Added wording to clarify the liability for authorised transactions as opposed to unauthorised transactions.
17. Closing the Product	Amended wording for clarity in relation to our right to suspend or close the Product and cancel a Card.
19. Liabilities and disclaimers	Amended wording for clarity in relation to indirect, special or consequential losses.
23. Payments made in error	Added new clause in relation to payments that are made in error.
25. Changes to Terms and Conditions	Amended wording for clarity in relation to ‘unfavourable changes’ and ‘not a material change’.
30. Appropriate use of our services	Amended wording for clarity in relation to requirements and our limitation of liability.

BPAY Biller, Direct Debit and Credit Information Service

Import Payee, Biller, Direct Debit & Credit Information Service Terms and Conditions and General Information (PDF 146KB)

Summary of changes, effective 8 November 2023

Section Reference	Change Description
Our provision of the Service	Amended the wording for clarity on how we service you as an independent service provider.
Our liability is limited	Amended the wording for clarity on our liability in relation to using these services.

Products no longer for sale

Find the current T&Cs and recent changes.

Deposit accounts for personal customers (No longer available for sale) Terms & Conditions

Westpac Passbook 55+ and Retired, Passbook, Personal Cheque and Premium Saver

Deposit accounts for personal customers (no longer for sale) Terms & Conditions (PDF 603KB)

Summary of changes, effective 27 October 2023

Section Reference	Change Description
Summary of Fees and Charges	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
Explanation of our Fees and Charges	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
	Reduced the Overseas Telegraphic Transfer (outward) fee from $10.00 to Nil per transfer in foreign currency via Online Banking.
	Included information about how to request application of interest, fees, and charges to and from other eligible accounts.
Description of Transaction Fees	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
Other bank charges	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
New Section What we need from you	Included information about identification requirements.
Operating your accounts	Removed references to Smart ATM, specific brands and types of deposits.
	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
	Updated references to ATM deposit options.
	Included wording for clarity in relation to liability of fees, charges or interest.
	Updated to include information on when a deposit, transfer or withdrawal transaction is processed to your Account due to a system error, that these transactions may be reversed by us.
How to close your accounts	Amended wording for clarity in relation to where we may exercise discretion to close accounts or refuse transactions.
ATMs	Existing ATM information has been consolidated into one centralised table under a section titled ‘ATMs’, which covers: - What you can do at an ATM - Limits or restrictions that apply - Fees that may be charged Customers can refer to westpac.com.au/ouratms for additional information.
POS (Point of Sale) transactions	Amended the wording for clarity and accuracy for processes and procedures.
BPAY®	Amended wording for clarity in relation to our limitation of liability.
Using your Debit Mastercard	Clarification of gambling block functionality.
Authorising debit card transactions	Updated section to clarify how a ‘request for authorisation’ is processed.
Authorising debit card transactions	Updated section to clarify how delayed authorisations are processed, noting that where the subsequent invoice for the actual amount is different than the authorised amount for a transaction, the authorised amount will remain on your account and temporarily reduce the available balance until the actual purchase amount is properly processed (cleared).
Rules about your Debit Mastercard and Handycard	Consolidation of ATM-related information. ATM related fees information now consolidated under updated ‘ATMs’ section.
	Removed references to maximum daily transaction/withdrawal limits (which ceased to apply after 19 August 2023) and inserted clarifying language regarding when a daily limit would apply to a customer’s card. Where indicated, removed definitions of ‘Maximum daily transaction limit’ and ‘Maximum daily spend limit’ from the Definitions section.
	Inserted reference to a default $1,000 daily limit applicable to the following types transactions made from a linked Handycard: Transaction made through POS including contactless transaction Online or over the phone purchases Recurring payments Mail Order Cash withdrawals through ATM Cash-out at a POS terminal Bank@Post withdrawal.
	Updated example for when a transaction that exceeds the daily limit can be processed.
	Amended the wording for clarity and accuracy for processes and procedures.
Liability for unauthorised transactions.	Included wording for clarity in relation to liability for unauthorised transactions.
What happens if your details change?	Amended wording for clarity in relation to our limitation of liability.
When we may delay or refuse transactions	Amended wording for clarity in relation to our limitation of liability.
New Section Payments in error	Inserted new section regarding payments made in error.
Section Definitions	Updated section to reflect simplification of references to ATM-related terms.

DIY Super Accounts (No longer available for sale) Terms & Conditions

Westpac DIY Super Working and Westpac DIY Super Savings

Westpac DIY Super Working and Westpac DIY Super Savings (PDF 355KB)

Summary of changes, effective 27 October 2023

Section Reference	Change Description
A guide to your account	Included information about identification requirements.
Fees and charges table	Reduced the Overseas Telegraphic Transfer (outward) fee from $10.00 to Nil per transfer in foreign currency via Online Banking.
Explaining fees and charges	Included information about how to request application of interest, fees, and charges to and from other eligible accounts.
General Matters	Amended section heading from ‘Anti-Money Laundering and Counter-Terrorism financing obligations’ to ‘When we may delay or refuse transactions’. Amended wording for clarity in relation to our limitation of liability. Inserted new section regarding payments made in error.

Westpac Mastercard Gift Card Conditions of Use (no longer for sale)

Westpac Mastercard Gift Card (No longer available for sale) Terms & Conditions (PDF 89KB)

Summary of changes, effective 27 October 2023

Section Reference	Change Description
4.3 (b) Foreign Currency Transactions 4.5 (b) Do Transactions have to be authorised? New section Payments made in error 9. Changes to these Conditions of Use	Amended the wording for clarity and accuracy for processes and procedures.
6.1 (a) & (b) Fees and charges	Amended wording for clarity in relation to fees and charges.
7.3 Protecting your card	Amended wording for clarity in relation to our limitation of liability.

Section Reference

Change Description

4.3 (b) Foreign Currency Transactions

4.5 (b) Do Transactions have to be authorised?

New section Payments made in error

9. Changes to these Conditions of Use

Amended the wording for clarity and accuracy for processes and procedures.

6.1 (a) & (b) Fees and charges

Amended wording for clarity in relation to fees and charges.

7.3 Protecting your card

Amended wording for clarity in relation to our limitation of liability.

Personal Accounts Terms & Conditions

Products currently for sale

Products no longer for sale