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What is an investment scam?

An investment scam often presents as a “high return/low risk” opportunity. These investment opportunities may include shares, real estate, term deposits, bonds, mortgages, options or foreign currency trading, crypto currencies e.g. bitcoin, betting syndicates or even foolproof prediction software - all with the purpose to steal an investors' money.

Scammers pose as bankers, stockbrokers, financial planners, or other investment professionals. They appear knowledgeable and confident on investment matters and even direct you to legitimate looking websites and prospectus documents.

The account name you are directed to pay into differs from the investment company name or may be established in your name. Accounts in your name are often created by scammers who request you to share identity documents with them. They often ask you to take photo with your identification. These accounts may be created in your name but are controlled by scammers, sending your money into other accounts they control.

Online investment scams have been known to use celebrities’ names and pictures (without them knowing) to endorse their schemes. If you see an investment on social media with a celebrity endorsing the investment, be alert that it’s potentially a scam!

Examples of scams*

Steve is a 65-year-old retiree who lives alone. Not long after his wife passed, he received an unexpected call about an investment opportunity. The caller sounded very professional and seemed to have excellent knowledge of investment matters. They answered all of Steve’s questions and their initial contact was followed up with a call from a ‘senior advisor’.
 

As Steve’s superannuation was not doing so well, he decided to explore this new investment opportunity. He did not think to discuss the opportunity with anyone else.
 

Over the next 12 months, Steve made a number of transfers to the 'investment professionals', initially starting with $10,000. He was referred to a very professional looking website and set up an account, which showed his money increasing in value as the market ‘went up’. Confident the system was working, he invested more money, to a total of $200,000.
 

He only realised that the investment scheme was a scam when the website went down, and he could no longer access his account or contact the offshore group by phone.
 

His money was never recovered. Unfortunately he was forced out of retirement after losing all his savings.

Signs this may be a scam

The investment is just too good to ignore.

Treat any opportunity as a potential scam. There is always the risk of financial loss when investing. Always seek independent advice from a qualified party where online/phone conversations are your only source of contact.

Professional-looking websites, apps or brochures.

Scammers may provide written or verbal consultations, such as well-designed documents that may appear credible to support their claim.

You’ve been assigned an advisor.

Using remote access software, your advisor helps you completing your trades. Always check financial advisors are registered via the ASIC website.

You can only see your investment on one device.

Caution! If you cannot access your investment from apps located in the app store or a website available on various devices it’s likely your investment may be a scam.

What you can do if you
come across a scam

Let us know

Get support and stay in the know

  • IDCARE provides free, confidential support and guidance to those impacted by fraud, scams, identity theft or compromise. Call them toll-free on 1800 595 160 or visit idcare.org.
  • Keep up to date on scams by subscribing to the government's scam email alerts from scamwatch.gov.au/subscribe.
  • Check out our latest scams, for copies of recently reported scams at westpac.com.au/scams.

ScamSpot: a series of 2-minute bites to help spot the latest scams

Latest Scams

To stay in the loop, and stay protected, check out our list of the latest phishing scams impersonating Westpac.
 

Report a scam

If you receive any suspicious calls, emails or SMS messages, or notice unusual activity on your account, it’s important that you let us know.
 

Security Wellbeing Check

To help keep you up to date with the latest security features, we’ve introduced the Security Wellbeing Check in the Westpac App.
 

Things you should know

* Examples are based on one or more real scam reports received by Westpac. For privacy purposes real names have not been used.