Skip to main content Skip to main navigation
Skip to accessibility page Skip to search input

Westpac Added Online Security - FAQs

What is the Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® service?
How can I use the Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® service?
What is a 'One Time Password'?
Why do we have to participate in the Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® services?
What if the Mobile number or email address details on the screen are incorrect or missing?
Which Westpac cards are eligible for the Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® service?
What if I have more than one Westpac credit or debit card?
Are all cardholders able to use this service?
What if I don't wish to use the Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® service?
Will I still be able to dispute unauthorised online purchases?
Are all merchants registered for Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® services?
If I lose my card do I need to register for Verified by Visa, Mastercard® SecureCode™ and American Express SafeKey® services?
When I participate in this service what does Westpac do with my information?
What if I want the 'One Time Password' to be sent to something other than my mobile number or email address?
If my details are incorrect during an online transaction, when can I continue with my transaction?
Why don't I see the whole mobile number or email address during my online transaction to receive the 'One Time Password'?
What if my mobile phone is stolen?
Things you should know

This information does not take into account your personal objectives, financial situation or needs and so you should consider its appropriateness having regard to these factors before acting on it.

Before using Westpac Online, Mobile and Tablet Banking, you should read the Westpac Online Banking Terms and Conditions (PDF 237KB) or on request by phone or in branch.

Any tax related information we provide should be used as a guide only. We recommend that you seek independent professional legal and tax advice about your specific circumstances.

© 2016 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit license 233714.

© BT Financial Group - A Division of Westpac Banking Corporation.