Online Banking security
Protect your computer
- Install security software and turn on automatic updates
- Scan your computer regularly
Avoid using shared computers or devices as they may have malware that could compromise the security of your online activity.
Protect your mobile device
- Don't fall for SMS phishing - fraudsters can spoof the sender name so they may appear to be from a trusted source. These SMS's often use scare tactics and contain links to fake websites in an attempt to capture your passwords and other sensitive information.
- Keep your operating system and apps updated - go to iTunes for Apple devices, Samsung or Google play store for Android devices and the Microsoft or Windows Phone Store for Windows devices.
- Stay clear of unsafe or fake apps - only download apps from official app stores and never from a link within an email or SMS.
- Protect your device with a security app such as McAfee Multi Access.
- Tighten your mobile service security - call your mobile service provider and ask if they can add a keyword to your account and call them immediately if you notice unexpected or unusual service outages.
- Use a passcode to protect access to your mobile device and access to your apps - particularly if you have apps linked to your credit card or PayPal.
- Westpac Protect™ SMS Code and SecurID® Token provide an extra layer of protection by generating a one-time-password which you use to authorise certain Westpac Live transactions, giving you greater peace of mind when banking online.
- Be wary of scams - use caution when receiving a phone call from someone claiming to be from a reputable organisation and consider what they are asking for. Never give them remote access to your computer. If in doubt, ask for a reference number and call back on a trusted number (i.e. from the phone book) to confirm the call was genuine. Visit Scam Watch for more info.
- Use caution opening emails - you may receive phishing emails that contain links or malicious attachments that could capture your details or harm your device. Regularly visit our latest scams page for scams targeting Westpac customers.
- Register for Stay Smart Online Alert Service a free Government run service to alert you of new online threats as they are identified.
- Regularly change passwords for everything online - we recommend setting a reminder to change them every couple of months.
- Always look for the padlock - type in www.westpac.com.au rather than using a favourite, or links received by SMS or Email.
- Protect your identity - never provide your personal or security details, including customer ID or passwords, in response to any email or SMS, even if it looks legitimate. Visit Protect your financial identity for more information.
- Regularly check accounts for any suspicious transactions.
- Securely dispose of sensitive documents - don't simply throw your bank documents, bills etc. in the bin. These should be shredded or destroyed.
- Secure your mailbox - use a padlock or PO box and report any missing mail to the relevant provider.
- Be guarded with your social media accounts - be familiar with your privacy settings and ensure you only share what you want with who you want. Consider hiding things like your date of birth, work information & contact details.
Protect your business
- Westpac Protect™ SecurID® token or SMS Code provide an extra layer of protection by generating a one-time-password used to authorise certain Westpac Live transactions and allow you access to higher payment limits.
- Regularly change passwords on all software and databases e.g. accounting software.
- Keep data safe - implementing a regular backup procedure is a simple way to safeguard critical business data. Setting user PC permissions and encrypting your databases will also help.
- Be on the lookout for business scams - verify all emails and calls claiming to be from a provider or someone in your company before performing any requests.
- Implement a cyber security strategy to counter the evolving cyber threats. E.g. ensuring secure remote access protocol and setting up firewall rules.
- Protect your website with a controlled 3rd party 'ethical hack', which can help assess and mitigate the risks for Internet security, independent of any vendor or supplier.
- If they aren't already - you could consider making withdrawals multiple-to-sign - Talk to your bank representative or have a look at your payment settings online under Services & preferences > User administration.
Updating your operating system on a regular basis is the first line of defence in keeping your computer secure. Updates (see if they can be automated) help prevent data loss, viruses and other potential risks. Windows and Apple Mac OS are the most common operating systems. Visit your operating system provider's website to find out more.
Get 6 months' free protection for up to 5 devices
Online security specialist McAfee are offering Westpac customers 6 months' free Internet security with McAfee Multi Access covering you for up to 5 devices. An annual subscription fee applies after the 6 months' trial period, unless you opt out prior.
In order to access Westpac Online Banking, please make sure you're using the most recent version of your preferred browser. This will ensure the highest level of security and best online experience.
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If you're having problems using our site, please call us on 1300 655 505 (8am - 8pm, 7 days a week).
To ensure you have the latest browser update refer to:
- Internet Explorer - www.microsoft.com/ie
- Firefox - www.firefox.com
- Chrome - www.google.com/chrome
- Safari - www.apple.com/safari
Corporate Online has a different set of browser requirements.
View the full list of compatible devices and supported operating systems at westpac.com.au/devices
Things you should know
SecurID is a registered trademark of EMC Corporation.