Stay safe and protected
All your security information at your fingertips
We provide a wide range of information to help you keep your Online Banking safe and secure, from tips on the latest scams to tools that can help protect your account. Explore our security hub to discover more.
I want to...
How we're protecting you
Keep yourself safe
We'll never ask you to...
1. Share your Online Banking Security Codes or passwords
2. Share your Credit Card expiry date, PIN or CVC
3. Help us catch cyber criminals or assist with internal investigations
4. Move money to a "safe" account, or to an account with another bank
If you are asked for these, you should be suspicious. Request a reference number, then hang up and call us back on 132 032.
Are you scam smart?
What's your scam safety score?
Take our quiz to test your knowledge
Answer simple multiple choice questions to learn about different types of scams. It’s a classic format, and these straight-forward questions have been designed to both teach and test you.
Learn in 2 minutes how to spot the latest scams
- Bank impersonations
- Business email compromise scams
- Investment scams
Protecting your data
We take the protection of our customers' personal and financial information very seriously. We have rigorous security measures in place, as well as security teams working to protect our customers details and accounts.
Our Fraud and Scams teams are monitoring 24/7 for any suspicious activity across the Westpac Group, using industry best practice security and fraud detection techniques.
Things you should know
Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.