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Share Trading Support

Support contact details for all queries relating to Westpac Online Investing.

General Enquiries

General Enquiries and Phone Trading

Phone: 13 13 31 within Australia
 +61 2 8397 1851 outside Australia
Monday to Friday, 8am - 7pm (Sydney time)

Fax: 1300 130 493

Email: securities@westpac.com.au

Postal Address: Westpac Securities
Reply Paid 85157
AUSTRALIA SQUARE NSW 1214
(no postage stamp required)

IPO Investment Centre

Fax: 1300 130 493

Email: offers@westpac.com.au

Postal Address: Westpac Securities – Offers
Reply Paid 158
Sydney NSW 2001

BT Margin Lending

Phone: 1800 816 222 within Australia
+61 2 8222 7164 outside Australia
Monday to Friday, 8am - 6.30pm (Sydney time)

Fax: +61 2 9274 5782

Global Markets

Phone: 1300 757 319 within Australia
+ 61 2 9115 2996 outside Australia
(open 24 hours a day on US trading days)

Email: globalmarkets@westpac.com.au

Westpac Online Investment Lending

Phone:  1300 551 744 within Australia
Monday to Friday, 8am - 6.30pm (Sydney time)

Fax: +61 2 9274 5782

Email: investmentlending@westpac.com.au


How can we help you?

Technical Support

For technical assistance or help please contact us Monday to Friday between 8am and 7pm (Sydney time):

Westpac Securities Internet Help Desk

Phone: 1300 139 494
+61 2 8397 1851 outside Australia

 

Forgotten Password

You can reset your Login Password online. Verify your identity through a few security checks and follow the prompts to create a new password. Please note you will need to have a mobile number listed in your profile to use this service.

Forgotten your Login Password?

Click on the “Forgotten your password?” link, located under the Login box on the Home Page.
Please keep your password confidential. We are not liable for any transactions resulting from unauthorised or unintended access to your account.

If your login details are lost, stolen or discovered by an unauthorised person you should immediately:

  1. Change your password using the online password change facility after you login; or
  2. Call us on 13 13 31  (Monday to Friday, 8am–7pm, Sydney time).

Complaint Resolution

Problem resolution is a priority for us. We have established complaint resolution procedures that aim to deal with complaints quickly and fairly. If you have a complaint about any of our financial services, please contact us directly by telephone on 13 13 31, Monday to Friday, between 8am and 7pm (Sydney time).

Complaint Resolution

Mail: GPO Box 5265,  Sydney NSW 2001
Phone:
13 13 31
Email:
securities@westpac.com.au
Fax:
1300 655 858

 

If you remain dissatisfied with the outcome, you can refer your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA is an externally managed complaints resolution scheme, of which we are a member. You can contact AFCA at:

Australian Financial Complaints Authority (AFCA)

Mail: GPO Box 3, Melbourne VIC 3001
Phone:
1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au

The Australian Securities and Investments Commission (‘ASIC’) has a free call Infoline on 1300 300 630. You can call this number to make a complaint and to obtain further information about your rights. The Australian Securities Exchange (‘ASX’) also has dispute resolution procedures in place. If, after exhausting your options with us, you are not satisfied with our response, you may wish to register your complaint with the ASX. If you wish to make a complaint, you should complete an ASX Complaint Detail Form which is available from the ASX website at www.asx.com.au and return it to Customer Service, ASX Limited, PO Box H224, Australia Square NSW 1215.

 

Privacy Policy

Westpac Securities is proud to bring you the opportunity to trade financial products through our arrangement with Australian Investment Exchange Limited ABN 71 076 515 930 (‘Ausiex’). Under this arrangement, your trading, clearing, settlement and sponsorship arrangements are directly with Ausiex.

Both organisations take your privacy entitlements seriously. Our respective privacy policies explain the measures we put in place to ensure the confidentiality, accuracy and security of your personal and financial information.

Please consider both policies carefully, and contact us if you have any questions.

Things you should know

This website is directed to and for the benefit of Australian residents who are located in Australia only. Share trading through this website is a service provided through Westpac Securities Limited ABN 39 087 924 221 AFSL 233723 by Australian Investment Exchange Ltd ABN 71 076 515 930 AFSL 241400 ("the Participant"), a participant of the ASX Group and Chi-X Australia.

The information on this website has been prepared without taking account of your objectives, financial situation or needs. Because of this, you should consider its appropriateness, having regard to your objectives, financial situation and needs and, if necessary, seek appropriate professional advice. If a Product Disclosure Statement is available in relation to a particular financial product, you should obtain and consider that Product Disclosure Statement before making any decisions about whether to acquire the financial product. The information contained on this website does not constitute the provision of advice or constitute or form part of any offer, solicitation or invitation to subscribe for or purchase any securities or other financial product nor shall it form part of it or form the basis of or be relied upon in connection with any contract or commitment whatsoever. Any securities or prices used in the examples on this website are for illustrative purposes only and should not be considered as a recommendation to buy, sell or hold. Past performance is not a reliable indicator of future performance. This website may contain material provided directly by third parties. This information is given in good faith and has been derived from sources believed to be accurate at its issue date. While such material is published with necessary permission, no company in the Westpac Group nor any of their related entities, employees or directors (together, “Westpac”), nor the Participant, accepts responsibility for the accuracy or completeness of, or endorses any such material. This website may also contain links to external websites. Westpac and the Participant do not accept responsibility for, or endorse the content of, such external websites. Except where contrary to law, Westpac and the Participant intend by this notice to exclude liability for material provided directly by third parties and the content of external websites.