Share Trading Support
Support details for all queries relating to Westpac Share Trading.
Check our Frequently Asked Questions page for answers to questions about:
- Getting started
- Transferring shares
- Westpac Cash Investment Account
- Platform features
- The mobile app
- Dividend Direction Service
- General trading information.
Looking for a form?
Our forms page provides you with easy access to all downloadable and online forms for Share Trading and Margin Lending.
Visit the Westpac Share Trading Forms page.
Westpac Securities is proud to bring you the opportunity to trade financial products through our arrangement with Australian Investment Exchange Limited ABN 71 076 515 930 (‘Ausiex’). Under this arrangement, your trading, clearing, settlement and sponsorship arrangements are directly with Ausiex.
Both organisations take your privacy entitlements seriously. Our respective privacy policies explain the measures we put in place to ensure the confidentiality, accuracy and security of your personal and financial information.
Please consider both policies carefully, and contact us if you have any questions.
Problem resolution is a priority for us. We have established complaint resolution procedures that aim to deal with complaints quickly and fairly. If you have a complaint about any of our financial services, please contact us directly by telephone on 13 13 31, Monday to Friday, between 8am and 7pm (Sydney time).
If you remain dissatisfied with the outcome, you can refer your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA is an externally managed complaints resolution scheme, of which we are a member. You can contact AFCA at:
Australian Financial Complaints Authority (AFCA)
The Australian Securities and Investments Commission (‘ASIC’) has a free call Infoline on 1300 300 630. You can call this number to make a complaint and to obtain further information about your rights. The Australian Securities Exchange (‘ASX’) also has dispute resolution procedures in place. If, after exhausting your options with us, you are not satisfied with our response, you may wish to register your complaint with the ASX. If you wish to make a complaint, you should complete an ASX Complaint Detail Form which is available from the ASX website at www.asx.com.au and return it to Customer Service, ASX Limited, PO Box H224, Australia Square NSW 1215.
Things you should know
This website is directed to and for the benefit of Australian residents who are located in Australia only. Share trading through this website is a service provided through Westpac Securities Limited ABN 39 087 924 221 AFSL 233723 by Australian Investment Exchange Ltd ABN 71 076 515 930 AFSL 241400 ("the Participant"), a market Participant of the Australian Securities Exchange Limited (ASX) and Chi-X Australia, a clearing participant of ASX Clear Pty Limited and a settlement participant of ASX Settlement Pty Limited.
The information on this website has been prepared without taking account of your objectives, financial situation or needs. Because of this, you should consider its appropriateness, having regard to your objectives, financial situation and needs and, if necessary, seek appropriate professional advice. If a Product Disclosure Statement is available in relation to a particular financial product, you should obtain and consider that Product Disclosure Statement before making any decisions about whether to acquire the financial product. The information contained on this website does not constitute the provision of advice or constitute or form part of any offer, solicitation or invitation to subscribe for or purchase any securities or other financial product nor shall it form part of it or form the basis of or be relied upon in connection with any contract or commitment whatsoever. Any securities or prices used in the examples on this website are for illustrative purposes only and should not be considered as a recommendation to buy, sell or hold. Past performance is not a reliable indicator of future performance. This website may contain material provided directly by third parties. This information is given in good faith and has been derived from sources believed to be accurate at its issue date. While such material is published with necessary permission, no company in the Westpac Group nor any of their related entities, employees or directors (together, “Westpac”), nor the Participant, accepts responsibility for the accuracy or completeness of, or endorses any such material. This website may also contain links to external websites. Westpac and the Participant do not accept responsibility for, or endorse the content of, such external websites. Except where contrary to law, Westpac and the Participant intend by this notice to exclude liability for material provided directly by third parties and the content of external websites.