Experiencing difficulty with credit

Even with the best planning, there are many reasons why financial difficulties can arise - sickness, injury, job loss or relationship breakdown can all play a part.

If you are having difficulty making payments, the sooner you take action to manage the situation, the easier it is to find a solution.

At Westpac, we encourage customers facing financial difficulty to talk to us as soon as the situation arises. Our team at Westpac Assist will take the time to understand your situation, and provide you with personal assistance to manage your Westpac loans and accounts. Find out more.

 

You may also wish to contact an independent financial counsellor as they can help you with:

• Providing free, confidential counselling services.
• Exploring options to reduce your debt.
• Negotiating on your behalf.
• Assisting with a variety of issues from budgeting to debt recovery.

We have listed details of independent financial counselling services you may find useful below.

How to report suspicious activity

We provide a wide range of information to help you keep your Online Banking safe and secure, from tips on the latest scams to tools that can help protect your account. Explore our Security Hub to discover more. 

Independent financial counselling services