If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions.
This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private.
The Terms and Conditions explain the features, benefits, risks, fees and charges for Online Banking and BPAY®.
You must inform us immediately if you suspect the security of your access details has been compromised or you suspect an unauthorised transaction or potentially fraud on your accounts.
How to report suspicious activity
Even with the best planning, there are many reasons why financial difficulties can arise - sickness, injury, job loss or relationship breakdown can all play a part.
If you have difficulty making payments, the sooner you take action to manage the situation, the easier it is to find a solution.
At Westpac, we encourage customers facing financial difficulty to talk to us as soon as the situation arises. Our team at Westpac Assist will take the time to understand your situation, and provide you with personal assistance to manage your Westpac loans and accounts.
You may also wish to contact an independent financial counsellor as they can help you with:
- Providing free, confidential counselling services
- Exploring options to reduce your debto.asic.gov.au/fido/fido.nsf/byheadline/Financial+counselling?openDocument
- Negotiating on your behalf
- Assisting with a variety of issues from budgeting to debt recovery.
We have listed details of independent financial counselling services you may find useful.
Independent financial counselling services
|State or Territory||Services||Contact details|
||Commonwealth Financial Counselling Directory||1800 007 007|
||Australian Securities and Investments Commission|
|NSW||Financial Counsellors Association of NSW Inc||1800 808 488
|ACT||Care Inc. Financial Counselling Service||02 6257 1788
|Tasmania||Anglicare Financial Counselling Services||1800 243 232|
|Northern Territory||Anglicare NT||08 8985 0000|
|Victoria||Consumer Affairs Victoria||1300 55 8181|
|Western Australia||Financial Counsellors' Association||08 9325 1617|
|Queensland||Financial Counselling Association of Queensland||07332 13192|
|South Australia||South Australia Financial Counsellors Association||0427 823 656|
|Uniting Care Wesley||08 8202 5111|