Mobile Banking - Supported devices & operating systems
Update to the latest app version by 31 May to continue signing in using your 4-digit passcode, Face ID or fingerprint.
Please ensure you’re using an up to date operating system and browser in order to access Westpac mobile banking. This ensures you are able to access our full range of features and the latest enhancements, including security and stability improvements.
We support the following minimum requirements. If you use an unsupported operating system, you won’t be able to access mobile banking.
|Smartphone apps||iOS 11.0 and above||Version 8.0 and above|
|Tablet apps||iOS 11.0 and above||n/a|
|Mobile site (westpac.com.au)||iOS 11.0 and above||Version 8.0 and above|
|Activate a Westpac Credit card or Debit card using your smartphone camera||
|Activate a Westpac Credit card or Debit card using NFC||n/a||
|Fingerprint Sign in||
|4 digit passcode||
The Westpac skills for Amazon Alexa are available on all devices that support Amazon Alexa. Learn more about Alexa and Alexa-enabled devices.
How to update your mobile banking app
- Open the Play Store app and slide out the left hand menu.
- Tap on My apps, to see apps that have an available update.
- Look for the banking app icon and tap on Update.
- Open the App Store on your iPhone.
- Tap the Updates icon at the bottom of the screen.
How to check what version you are on
Open the Westpac Mobile Banking app and tap the menu button (three purple lines) located at the top left. The version number is displayed at the bottom of the screen.
How to update your mobile operating system
You can check and update your Android version here.
You can check and update your iOS version here.
View the list of supported browsers at westpac.com.au/browsers.