Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Frequently asked questions

COVID-19 Support: You can now use the contactless ‘tap and go’ function on certain Westpac cards for purchases up to $200* (from the previous limit of $100). This is a temporary increase that is being progressively rolled out, and will be only available on certain cards and payment terminals at certain retailers, so simply follow the prompts at each terminal to determine whether a PIN is required.

All you need is a Westpac card with the contactless technology. To find out if your card has contactless technology, check it has the contactless symbol on the front.

Security of contactless payments

No. Your card has to be within 4cm of the contactless terminal and held for more than half a second and the merchant must have first entered the amount for you to approve.  

Things you should know

*As at 7 April 2020, the contactless transaction limit has been temporarily increased from $100 to $200. This is a temporary increase, that is being progressive rolled out, and will be only available on certain Westpac cards and payment terminals at certain retailers. Customers are encouraged to follow the prompts at each terminal to determine whether a PIN is required. This increase to the contactless limit is part of an industry-wide response to help reduce the spread of COVID-19. 

This information doesn't consider your circumstances. Before you make a decision, read the terms and conditions available at westpac.com.au, by calling 132 032 or by visiting any Westpac branch and ensure that the product is right for you. Transaction fees and charges may apply.