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Frequently asked questions

What do I need to be able to use contactless technology?
Do I need to select the credit, savings, or cheque buttons when I make a contactless transaction?
Can I get cash out using contactless technology?
How close does the card need to be to the terminal?
How do I know when a purchase has been made?
Will I receive a receipt for transactions I make?
How will purchases with a contactless card appear on my account statement?
What happens if I try to purchase goods $100 and over?
Can I use my card at merchants that do not have contactless terminals?
Is there a limit per contactless transactions?

Security of contactless payments

Could I unknowingly have made a purchase if I walk past the terminal?
Is there any chance that payments may be taken twice from my account?
Why aren't signatures or PINs required?
Is this technology as secure as my current card?
What do I do if my contactless card has been lost or stolen?
Things you should know

Information is current as at 1 November 2014. Limits apply per contactless transaction: Mastercard limit is $100 or less, Visa and American Express limit under $100. This information doesn't consider your circumstances. Before you make a decision, read the terms and conditions available at, by calling 132 032 or by visiting any Westpac branch and ensure that the product is right for you. Transaction fees and charges may apply.

American Express® is a registered trademark of American Express. The Westpac American Express Card is issued by Westpac Banking Corporation pursuant to a license from American Express.

World Mastercard®, Mastercard® and the Mastercard brand mark are registered trademarks, and PayPass is a trademark of Mastercard International Incorporated.

Visa is a registered trademark of Visa Worldwide PTe Limited.