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Extended warranty insurance

Important: Effective 1 October 2017, the issuer of your Westpac Credit Cards Complimentary Insurance will be changing from QBE Insurance (Australia) Limited (“QBE”) to Allianz Australia Insurance Limited (“Allianz”). For more information, visit


Extended Warranty Insurance is part of the complimentary insurance covers we have available to Westpac cardholders on selected personal credit cards.

This cover extends the manufacturer’s expressed Australian warranty on most new personal goods purchased, provided the entire purchase is charged to the cardholders eligible credit card account.

The insurance cover provided in respect of the purchase of personal goods comes into effect at the end of the Australian warranty period that applies to the personal goods, provided the Australian warranty is for a period of six months or more up to a period of five years.

Which cards offer complimentary Extended Warranty Insurance?

The following cards offer up to 24 months extended warranty cover:

The following card offers up to 12 months extended warranty cover:

If you have a Westpac credit card that is not listed above, and would like to check if you card offers extended warranty insurance  please refer to your cards’ Complimentary Insurance Policy or download the Westpac Credit Cards Complimentary Insurance Policy (PDF 297KB)

Making a claim

You’ll need to contact QBE (the issuer of the insurance) within 30 days or as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.

Want to know more?

You can find out more about making a claim in the Westpac Credit Cards Complimentary Insurance Policy. The QBE website also has helpful FAQS and claims forms you can download.