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Gambling Block

Our gambling block feature is available to help customers plan and manage their personal credit card and debit card spend by preventing the authorisation of transactions which are registered under the merchant category code ‘Betting/Casino Gambling’.

 

The gambling block feature is available on eligible personal credit cards and debit cards. Simply sign in to your Online Banking and activate gambling block in the Card Services menu or call our Customer Care team on 132 032 between 8am - 8pm, 7 days to activate this option. For more information, please refer to the relevant Terms and Conditions for your credit card or debit card.

Frequently asked questions

The gambling block feature is designed to help customers manage their credit card and debit card spend. This feature allows the cardholder to request us to prevent authorisations from merchants registered under the Merchant Category ‘Betting/Casino Gambling’ from being approved. 

For debit cards, only the individual cardholder can activate the gambling block for their individual card. For credit cards, only the primary cardholder can activate the gambling block.

To request this option please sign in to Online Banking or call Customer Care on 132 032.

No, there are instances when we can’t identify the transaction as a gambling transaction, for example, where the merchant processes some gambling transactions but their primary business is categorised under another Merchant Category e.g. purchasing lottery tickets from newsagents.

There are also other situations where we may not be able to comply with a request to decline authorisation of gambling related transactions. These include:

  • when it is a recurring transaction that you have authorised,
  • where you use  available credit to use BPAY or to draw down cash from an ATM to make a payment,
  • where our systems are "off-line", or otherwise impaired or interrupted,
  • where you make a payment using BPAY or to withdraw cash from an ATM,
  • where we don’t receive the transaction authorisation request for our review and for processing by our system
  • For credit cards linked to deposit accounts, we're unable to block:
    • eftpos transactions where 'SAV' or 'CHQ' is selected
    • Contactless payments where the merchant has chosen not to process the transaction through Visa or MasterCard®.

To activate the gambling block feature on your credit or debit card please sign in to Online Banking or call Customer Care on 132 032.

Gambling activities can provide recreation and entertainment for many people. However, for some individuals it can lead to financial hardship, affecting not just the individual but their family and community. The gambling block feature is designed to help customers to manage their credit and debit card spend.

Gambling transactions on credit facilities are normally regarded as ‘cash in advance’ and may attract higher interest rates. Preventing gambling transactions from being authorised enables you to exercise more control over your credit card and debit card spend.

Sign in to Online Banking or call our Customer Care team between 8:00am - 8:00pm, 7 days on 132 032 to have the gambling block activated that day.

Yes, for debit cards, the individual cardholder can remove the gambling block. If you are under 18, you will not be able to remove the gambling block.

For credit cards, only the primary cardholder can remove the gambling block.

They can do this by either signing in to Online Banking or calling Customer care on 132 032. It may take up to 2 business days to be processed.

For debit cards, individual cardholder can activate or deactivate the gambling block option for their individual card. However, if you are under 18, you will not be able to remove the gambling block. For credit cards, only the primary cardholder can activate or deactivate the gambling block feature.

For a joint account, each card operates individually and only the individual cardholder can authorise the activation or deactivation of the gambling block for their debit card.

Yes, if the debit cardholder is under 18 years of age, the gambling block is enabled on the card by default. This will automatically be switched off after the cardholder turns 18 years old. However, if the cardholder turns 18 on a weekend, the block will be lifted on the 2nd business day after the birthday. This feature is dependant on cardholder's date of birth provided to us being accurate.

 

If you wish to speak to someone about gambling, Gambling Help Online provides free, confidential support for anyone affected by gambling. You can chat to a counsellor online by visiting gamblinghelponline.org.au. You can also speak to a counsellor by calling Gambler’s Helpline on 1800 858 858.