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Gambling Preference

We have a gambling preference available to help customers plan and manage their credit card and Debit Mastercard spend. You may use it to plan and manage your credit card debt by preventing the authorisation of transactions which are registered under the merchant category code ‘Betting/Casino Gambling’.
 

For Debit Mastercard, opting in to the gambling preference will prevent further transactions on your card from these merchants. Please note situations where this may not apply outlined below.
 

The Gambling preference is available on all personal credit cards and Debit Mastercard.
 

Simply call our Customer Care team on 131 900 between Monday to Friday 9:00am-6:00pm AEST to activate this option. For more information, please refer to the relevant Terms and Conditions for your credit card or Debit Mastercard.

Frequently asked questions

The gambling preference feature is designed to help customers manage their credit card and Debit Mastercard spend. The primary cardholder or account holder will need to call Customer Care to activate the gambling preference. This optional feature allows the primary cardholder or account holder to request us to prevent authorisations from merchants registered under the Merchant Category ‘Betting/Casino Gambling’ from being approved. 

To request this option on your credit card(s) or Debit Mastercard please call Customer Care on 131 900.

No, only transactions for merchants offering a credit facility registered under the merchant category ‘Betting/Casino Gambling’ will be prevented.  There are instances when we can’t identify the transaction as a gambling transaction, for example, where the merchant processes some gambling transactions but their primary business is categorised under another Merchant Category e.g. purchasing lottery tickets from newsagents.

There are also other situations where we may not be able to comply with a request to decline authorisation of gambling related transactions. These include:

  • when it is a recurring transaction that you have authorised,
  • where you use  available credit to use BPAY or to draw down cash from an ATM to make a payment,
  • where our systems are "off-line", or otherwise impaired or interrupted,
  • where we don’t receive the transaction authorisation request for our review and for processing by our system
  • where Cheque or Savings is selected at Point of Sale terminals (when using a Debit Mastercard),
  • where the transaction is made using a contactless payment method and the merchant has chosen not to process the transaction through Mastercard,
  • where the transaction is made using a Westpac Handycard.

To activate the Gambling Preference option on your credit card(s) or Debit Mastercard® please call Customer Care on 131 900.

Gambling activities can provide recreation and entertainment for many people. However, for some individuals it can lead to financial hardship, affecting not just the individual but their family and community. The gambling preference option is designed to help customers to manage their credit card and Debit Card activity.

Gambling transactions on credit facilities are normally regarded as ‘cash in advance’ and may attract higher interest rates. Preventing gambling transactions from being authorised enables you to exercise more control over your primary credit card, any additional cards and your Debit Mastercard.

Call our Customer Care team between Monday to Friday 9:00am-6:00pm AEST to have the Gambling Preference  activated that day

Yes, the primary cardholder or account holder can cancel this service by calling Customer Care on 131 900. It may take up to 2 business days to be processed.

No, only the primary cardholder or account holder can authorise activation or deactivation of the Gambling Preference option.

For a joint account, each card operates individually and only the individual cardholder (or signatory/Power of Attorney) can authorise the activation or deactivation of the gambling preference for their Debit Mastercard®.