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Card disputes and how to resolve them

Frequently Asked Questions (FAQs)

  • A discrepancy between a merchant and cardholder in relation to goods or services the cardholder has purchased.
  • Westpac Group aims to help you recover funds for goods/services you paid for, in the event you have not been able to come to an agreement with the merchant directly. Once you raise a dispute on the relevant transaction, we will raise a chargeback against the merchant, using your supporting evidence. It is important to note that the merchant may challenge the chargeback, and hence a successful outcome is not guaranteed.