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Frequently asked questions


To ensure you can access all our servicing functionality for the Flex card, make sure you are using app version 10.4.0 or later for an Android device and 10.5.1 for an iOS device.


Yes, as part of our credit assessment we will retrieve your credit report from a credit reporting body (also known as a bureau).

Card Management

You can update your autopay settings in our Mobile Banking app. Access your Flex Card account, select the ‘Autopay’ button, then select ‘Edit settings’, select the frequency you would like your autopay to be debited (Monthly/Twice monthly) and amount (‘minimum’ or ‘total amount’) and confirm the account where the funds will be debited from.