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How to switch

Choose from two options:

Option 1: Get started online

  • View and import details of BPAY® Billers and Payees from selected financial institutions1 into Westpac Online Banking
  • View and email a list of certain direct debits2 made on your accounts held with selected financial institutions1

 


 

Option 2: Prefer not to do this online?

No problem. We can help you make the switch.

Learn more by reading our 'Let us help' section below.


Self switch

1. Identify regular payments to and from your old transaction account

These payments might be weekly, monthly, quarterly or yearly and may include:

  • Regular direct credits such as salary, rental income, government payments and share dividends
  • Regular direct debits such as gas, electricity or phone
  • Regular (Periodical) payments such as rent, loan and credit card payments
  • 'Pay anyone' payments made via internet banking service such as kid’s pocket money
  • BPay payments such as gas and electricity made from your transaction account
  • Note: If you have existing payments linked to your old Debit VISA/Mastercard or credit card, get in touch with the provider and let them know of your new Westpac Debit Mastercard® card or credit card details

You can check you bank statements and current internet banking for any of the payments above or You can approach your old bank directly to obtain a regular payment list (PDF 41KB) but be sure to make sure they are all there and current.

To help you we've provided contact details common service providers (PDF 102KB) for your reference.

2. Switching to your new account

You can redirect payments from your old account to your new Westpac account:

  • To change the bank details for your pay, you can use our salary credit letter (PDF 448KB) or just contact your boss or payroll team directly
  • Don’t forget to change other payments such as government payments
  • For your regular direct credits or debit, you will need to contact each regular provider directly
  • For Regular (periodical) payments, simply set these up using Westpac Live (Online Banking)
  • For 'Pay anyone' or BPay payments, check your old internet banking or statements and then simply set these up using Westpac Live (Online Banking)
  • To help you we've provided contact details common service providers (PDF 102KB) for your reference

3. Things to consider

  • Follow up to ensure your regular payments have been set up correctly by checking your transaction history on Westpac Live (online banking) for your new account
  • Consider leaving some money in your old account until all regular payments have been successfully switched
  • Make sure you have enough money in your new account for your regular payments
  • Contact the service provider if you think there might be a problem with your payment
  • Close your old account once all your regular payments have been switched to avoid being charged account keeping fees if it’s left open

Let us help

1. Identify regular payments to and from your old transaction account

  • To obtain a regular payment list (PDF 41KB), which shows payments to and from your old account for the past 13 months. Please note that depending on your old bank, the list provided may not be complete.
  • Simply complete a Request for Regular Payments List (PDF 204KB) form and we can get this from your old bank and post it out to you.
  • You will normally receive this in approximately two weeks from the time you submit the form to us depending on your old bank.
  • Unfortunately this does not include regular BPay, ‘Pay anyone’, payments linked to your transaction account and any direct debits or credits linked to your debit or credit cards or Regular (periodical payments). It only includes direct debits & credits.
  • You will need to find these other payments yourself and you can find instructions to help above in Easy steps to self-manage switching your bank accounts to Westpac
  • Make sure you review and confirm the details on the list are correct and up to date then you can move onto step 2.

2. Switching to your new account

  • Once we send you out the regular direct debit and credit list, we can then redirect regular payments from your old account to your new Westpac account.
  • You will need to complete a Notice of Variation of Account Details (PDF 225KB)
  • Unfortunately this does not include regular BPay, ‘Pay anyone’, payments linked to your transaction account and any direct debits or credits linked to your debit or credit cards or Regular (periodical payments). It only includes direct debits & credits.
  • If you want us to cancel a direct debit or credit please complete a Cancellation Request Form (PDF 225KB)and return it by:
  • Scanning and emailing to: switchtowbc@westpac.com.au
  • We'll then notify your services providers of your new Westpac account details. Note that this process can take approximately 4 weeks to complete and some providers may require notice of a change in bank details in advance of the billing date.

You will still need to:

  • Change the bank details for your salary credits, complete and provide the salary credit letter (PDF 448KB) to your employer.
  • Don’t forget to change other payments such as government payments
  • Change any Regular (periodical) payments linked to your old transaction accounts or old debit/credit cards, simply set these up for your new Westpac account, you can do so via Westpac Live (Online Banking).
  • Change the 'Pay anyone' or BPay payments, you should access your old internet banking account to print out a 'Pay anyone' or BPay list then simply set these up in your new Westpac account. You can do so via Westpac Live (Online Banking).

3. Things to consider

  • Follow up to ensure your regular payments have been set up correctly by checking your transaction history on Westpac Live (online banking) for your new account
  • Consider leaving some money in your old account until all regular payments have been successfully switched
  • Make sure you have enough money in your new account for your regular payments
  • Contact the service provider if you think there might be a problem with your payment
  • Close your old account once all your regular payments have been switched to avoid being charged account keeping fees if it’s left open.
Things you should know

Import payee, Biller and Direct Debit Information Service - Terms and Conditions (PDF 116KB)

1. Selected financial institutions include Commonwealth Bank, National Australia Bank, ANZ Bank, St.George, Bank of Melbourne and Bank of South Australia.

2. Fast Fund is available on all Westpac Choice Accounts, except for the Westpac Choice for migrants and the Westpac Choice for concession holders. In order for the Westpac Choice account to be eligible for Fast Fund it must have an account balance of $0 with no transactions made on the account, and the account holder must have had their identity verified ("eligible account"). Fast Fund is only available within 90 days of opening the account. You can only make one deposit per eligible account using Fast Fund, subject to a maximum amount of $200. Deposits to the account using Fast Fund cannot be performed following two unsuccessful payment attempts. To make a deposit using Fast Fund, you must use an active Debit Mastercard or Visa Debit card issued by any Australian financial institution. When funding multiple accounts using Fast Fund, the same card can only be used a maximum of twice in the 90 day period. Once you click "continue" we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited once the check has confirmed the sufficient funds.

World Mastercard®, Mastercard® and the Mastercard brand mark are registered trademarks, and PayPass is a trademark of Mastercard International Incorporated.