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Take the stress out of switching accounts

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Switch your salary, easily transfer all your payees and BPAY® billers, plus changeover any direct debits from your other financial institution1. Follow the steps below to find out how.

Make the most out of your bank account

Take advantage of our simple online switching tool or download and complete a form

Take advantage of our simple online import tool or complete a manual import

Get started online

Share your account details by email

It’s easy to notify your employer about your account. Simply sign in to the Westpac App (Mobile Banking) or Westpac Live (Online Banking) to use the draft email we have prepared with your bank account details. Send it to your employer, save it for later or email yourself a reminder.

How this works

  1. Sign in to the Westpac App
  2. Tap Self-serve from the bottom menu or access Services & security using menu in the top left corner
  3. Then select Import payees and billers under Account Services
  4. Tap on Email details to employer option and follow the prompts.
Did you know?

You can also Share your new account details by selecting To do list button on the Banking setup progress tile (visible only for 45 days once you’ve opened an account with us).

Prefer not to do this online?

Make the switch yourself

Update your employer

To change the bank details for your pay, you can complete a Salary Credit Letter (PDF 448KB) and provide it to your boss or payroll team directly.

Get started online

Import payees and billers

Import your payees, BPAY® billers and direct debit details from your other bank.1

It only takes 5 minutes to complete.

How it works

  • Search Import payees and billers in the Smart Search bar and follow the prompts

Did you know?

You can also Import your payees and billers in Online Banking within 45 days of opening an account. Go to Overview > Your accounts and tap Banking setup progress >To do list. 

Prefer not to do this online?

Complete manual import with our help

We’re happy to help.

Get us to identify and set up regular payments with your services providers

Simply complete a Request for Regular Payments List (PDF 41KB) to obtain a ‘list of regular direct debits and credits’ and either drop it off at your nearest branch, email to: switchtowbc@westpac.com.au or fax to 1300 139 695.

Once you submit the request form to us we’ll contact your other bank. You should receive your Regular Payments List in approximately two weeks. This list will include a Notice of Variation of Account Details (PDF 225KB). The Regular Payments List may not contain regular BPAY or ‘Pay anyone’ payments, it only includes direct debits and credits. Check your other bank statements and internet banking for payments not included on the requested list.

Prefer not to do this online?

Complete manual import yourself

Identify existing payments with your other bank and set up regular direct debits or credits

Check your other bank statements and internet banking for regular direct debits and credits, periodical payments such as rent or loan, BPAY or ‘Pay anyone’ payments. Alternatively, approach your other bank directly to ask for a List of Regular Payments. (PDF 41KB)

If your old bank sends a list, make sure that it is correct and current, including all BPAY and ‘Pay anyone’ payments.

More help in getting started online

Make switching simple, register for Online Banking

You can manage your banking, cards and accounts all from Westpac Live Online Banking.

Register now Find out more

Registered? Download the Westpac App

It’s an easy, secure and convenient way to bank.

Download the app Find out more
Locate us

Visit your local branch and speak to one of our specialists

Any questions?

Find your answers faster in our popular FAQ topics.

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Things you should know

Import payee, Biller and Direct Debit Information Service - Terms and Conditions (PDF 86KB)

1. Selected financial institutions include Commonwealth Bank, National Australia Bank, ANZ Bank, St.George, Bank of Melbourne and Bank of South Australia.

Westpac Mobile Banking applications are only available for use by Westpac Australia customers.

Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply. 

World Mastercard®, Mastercard® and the Mastercard brand mark are registered trademarks, and PayPass is a trademark of Mastercard International Incorporated.