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Take the stress out of switching accounts

Get active on your new account sooner, get started online


Switch your salary, easily transfer all your payees and BPAY® billers, plus changeover any direct debits from your other financial institution1. Follow the steps below to find out how.

Make the most out of your bank account

Take advantage of our simple online switching tool or download and complete a form

Take advantage of our simple online import tool or complete a manual import

Get started online

Share your account details by email

It’s easy to notify your employer about your account. Simply sign in to the Westpac App (Mobile Banking) or Westpac Live (Online Banking) to use the draft email we have prepared with your bank account details. Send it to your employer, save it for later or email yourself a reminder.

How this works

1. Sign in to Online Banking using your Customer ID and Password

2. Go to Services & preferences and select Get active on your account within the Account services section

3. Choose Email details to employer option and follow the prompts.

Did you know?

You can also Share your new account details by selecting To do list button on the Banking setup progress tile (visible only for 45 days once you’ve opened an account with us).
Start an email to your employer

Prefer not to do this online?

Make the switch yourself

Update your employer

To change the bank details for your pay, you can complete a Salary Credit Letter (PDF 448KB) and provide it to your boss or payroll team directly.

Get started online

Import payees and billers

Import your payees, BPAY® billers and direct debit details from your other bank.1

It only takes 5 minutes to complete.

How it works

  • Go to Service > Services > Account services
  • Select Get active on your account and follow the prompts

Did you know?

You can also Import your payees and billers in Online Banking within 45 days of opening an account. Go to Overview > Your accounts and tap Banking setup progress >To do list. 

Prefer not to do this online?

Complete manual import with our help

We’re happy to help.

Get us to identify and set up regular payments with your services providers

Review and confirm the details on your list of regular direct debits and credits and add any BPAY or ‘Pay anyone’ payments. We’ll notify your services providers and redirect your regular payments. This can take up to 4 weeks and some providers may require Notice of Variation of Account Details (PDF 225KB) in advance of the billing date.

To cancel a direct debit or credit please complete a Cancellation Request Form (PDF 225KB) and either drop it off at your nearest branch, email to: switchtowbc@westpac.com.au or fax to 1300 139 695.

Prefer not to do this online?

Complete manual import yourself

Identify existing payments with your other bank and set up regular direct debits or credits

For your regular direct credits or debits, you will need to contact each services provider directly.

To set up periodic, BPAY or ‘Pay anyone’ payments simply Sign in to the Westpac App (Mobile Banking) or Westpac Live (Online Banking) and follow the prompts.

More help in getting started online

Make switching simple, register for Online Banking

You can manage your banking, cards and accounts all from Westpac Live Online Banking.

Register now Find out more

Registered? Download the Westpac App

It’s an easy, secure and convenient way to bank.

Download the app Find out more
Locate us

Visit your local branch and speak to one of our specialists

Any questions?

Find your answers faster in our popular FAQ topics.

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Things you should know

Import payee, Biller and Direct Debit Information Service - Terms and Conditions (PDF 116KB)

1. Selected financial institutions include Commonwealth Bank, National Australia Bank, ANZ Bank, St.George, Bank of Melbourne and Bank of South Australia.

Westpac Mobile Banking applications are only available for use by Westpac Australia customers.

Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply. 

World Mastercard®, Mastercard® and the Mastercard brand mark are registered trademarks, and PayPass is a trademark of Mastercard International Incorporated.