SWITCH YOUR BANKING IN 3 EASY STEPS

You have two choices. You can complete the manual process yourself, or we can help you to complete it.  

Completing the process yourself
 

Step 1: Make a list of regular deposits and credits

Check your other bank statements and online banking for regular direct debits and credits, periodical payments such as rent or loan, BPAY or ‘Pay anyone’ payments. Alternatively, approach your other bank directly to ask for a List of Regular Payments.

If your old bank sends a list, ensure it is correct and current, including all BPAY and ‘Pay anyone’ payments.
 

Step 2: Review the list and update each provider separately

You'll need to contact each service provider directly for your regular direct credits or debits.

To set up periodic, BPAY or ‘Pay anyone’ payments simply Sign in to your Westpac Online Banking or the Westpac App and follow the prompts.

Completing the process with our help
 

Step 1: Request your regular payments list

To do this complete a Request for a Regular Payments List to obtain a ‘list of regular direct debits and credits’ and either drop it off at your nearest branch, or email to switchtowbc@westpac.com.au. If you require a regular payments list from multiple Banks, please complete a separate Request for a Regular Payments List for each.

Once you submit the request form, we’ll contact your other bank. You should receive your Regular Payments List  in approximately two weeks. The Regular Payments List may not contain regular BPAY or ‘Pay anyone’ payments. It only includes direct debits and credits. Check your other bank statements and online banking for payments not included on the requested list.
 

Step 2: Confirm the list and we’ll redirect your payments

Review and confirm the details on your list of regular direct debits and credits and add any BPAY or ‘Pay anyone’ payments. We’ll notify your service providers and redirect your regular payments. This can take up to 4 weeks, and some providers may require a Notice of Variation of Account Details before the billing date.

If you have more than one Service provider to be notified of the variation to your account details, complete a separate Schedule (page 2 of the Notice of Variation Account Details form) per provider. 

Need to cancel a direct debit? You can complete a request through Online Banking or the Westpac App. To find out more visit Cancelling a direct debit | Westpac.

It depends very much on your personal needs. Explore the bank account options available to you from everyday banking to savings accounts. To help you choose an account that fits use our handy account selector tool.

Simply decide which account you’d like to open and follow the prompts.

To open a Choice everyday transaction account with a debit card, you can open a new account in less than 3 minutes: Open now