Help takes service to the next level
Help puts things right
We want to help so we continually review our products and services and look for ways they can be improved, and new innovative products developed.
Help fights fraudsters
With Westpac Protect, we are working hard to ensure you are secured against fraudsters 24/7. If there’s irregular activity on your account, we’ll text you straight away, and with our Fraud Money Back Guarantee, you can relax knowing you’ll be reimbursed if you are the victim of fraud. Find out more
Help when you need it most
We understand that life can take unexpected turns. Financial difficulty can arise from different life events such as change in income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters. Contact us
Help removes fees
Along with ATM fees, we've also removed transaction fees from our everyday personal bank accounts. So every customer – new or old – is getting a fair go when they bank with us. Find out more
Help keeps things simple
The new Westpac Lite Card doesn’t have the bells and whistles of other credit cards. It helps pay for things –plain and simple – which means you get our lowest purchase rate of 9.90% p.a. Find out more
Help puts people before process
We are working hard to simplify things, so that we can make decisions quicker and respond to your questions, issues or requests for help as soon as possible.
Help is focused on service
Westpac is proud to lead the way, as of 1 April 2019 removing variable reward for tellers, allowing them to continue to deliver great service and better help our customers.
Help listens
These are just some of the ways we’re delivering on 'Our Service Promise'. But the key is listening to you. Please, keep telling us what you think so we can help to give you the best experience possible. Contact us
Help doesn’t cost $2.50.
In response to our customers’ feedback, Westpac has abolished withdrawal fees on all of our ATMs. Westpac Group customers were not charged for using our ATMs, and we’re now extending this to help customers of other banks. Now anyone withdrawing money from our 2,925 ATMs will not be charged.