Help takes service to the next level.
Help puts things right
We want to help so we continually review our products and services and look for ways they can be improved, and new innovative products developed.
These are just some of the ways we’re delivering on 'Our Service Promise'. But the key is listening to you. Please, keep telling us what you think so we can help to give you the best experience possible. Contact us
Help doesn’t cost $2.50.
In response to our customers’ feedback, Westpac has abolished withdrawal fees on all of our ATMs. Westpac Group customers were not charged for using our ATMs, and we’re now extending this to help customers of other banks. Now anyone withdrawing money from our 2,925 ATMs will not be charged.