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Help puts things right

We want to help so we continually review our products and services and look for ways they can be improved, and new innovative products developed.

Help fights fraudsters.

With Westpac Protect, we are working hard to ensure you are secured against fraudsters 24/7. If there’s irregular activity on your account, we’ll text you straight away, and with our Fraud Money Back Guarantee, you can relax knowing you’ll be reimbursed if you are the victim of fraud. Find out more

Help when you need it most.

We understand that life can take unexpected turns. Financial difficulty can arise from different life events such as change in income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters. Contact us

Help removes fees.

Along with ATM fees, we've also removed transaction fees from our everyday personal bank accounts.  So every customer – new or old – is getting a fair go when they bank with us. Find out more

Help keeps things simple.

The new Westpac Lite Card doesn’t have the bells and whistles of other credit cards. It helps pay for things –plain and simple – which means you get our lowest purchase rate of 9.90% p.a. Find out more

Help puts people before process.

We are working hard to simplify things, so that we can make decisions quicker and respond to your questions, issues or requests for help as soon as possible.

Help is focused on service.

Our branch staff are incentivised on how well customers like you rate their service, not what they sell.

Help listens.

These are just some of the ways we’re delivering on 'Our Service Promise'. But the key is listening to you. Please, keep telling us what you think so we can help to give you the best experience possible. Contact us

Help doesn’t cost $2.50.

In response to our customers’ feedback, Westpac has abolished withdrawal fees on all of our ATMs. Westpac Group customers were not charged for using our ATMs, and we’re now extending this to help customers of other banks. Now anyone withdrawing money from our 2,925 ATMs will not be charged.

Find out more