Updating your relationship status & details

Your change in relationship status is a crucial detail in your personal history, so it’s important to inform key organisations of your new details.
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Your change in relationship status is a crucial detail in your personal history, so it’s important to inform key organisations of your new details.
It’s a good idea for you and your significant other to update your details when you get married or enter into a new long-term or de facto relationship. Consider doing the following:
Starting a committed relationship and setting up your future together is an incredibly exciting time, and Westpac is here to help. After exploring your current situation and your future goals, we will be able to discuss with you accounts, cards and loans as well as simplified methods to coordinate your banking and payments. Being informed and having the right tools could make your lives easier and help you achieve your relationship goals.
Your visit to a Westpac branch may involve reviewing all your independent accounts and loans as well as establishing new accounts as required – be it in your name alone, joint or as guarantor with your Banker.
With Westpac, you have access to home loan specialists as well as customer care, financial assistance and financial relief departments.
We know your time is valuable. That's why we've created a solution to help you save time. Get in touch with us through the Westpac App. Simply sign in and tap Contact us to speed things up.
Alternatively, if you prefer not to use or don’t have access to Westpac App, you could reach key Westpac contacts below for assistance:
Contact |
Details |
---|---|
Customer Assist | 1800 067 497 A team of specialists who could assist if you’re experiencing financial stress. |
Westpac Home Loans | 132 558, 8am - 8pm, 7 days a week (AEST) |
Westpac General enquiries | (have your 8-digit customer ID and Telephone Banking access code handy) |
BT Superannuation | 132 135, 8:30am - 5:30pm, Mon - Fri (AEST) for general enquiries 1300 776 417 for binding nomination changes |
BT Life Insurance | 1300 366 426 for changes to beneficiaries |
Westpac General Insurance | 1300 650 255 |