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If you are currently on a COVID-19 support package^ for your Personal Loan, your repayment pause period may be ending soon. To assist with managing next steps, we have set out some information for you to consider below.

Review your current COVID support

To view your active support packages^, please sign into Online Banking.

If you are a joint account holder, this information is only available to the account holder who originally requested the support package^.

Sign in to Online Banking


Request further assistance

If you are still experiencing financial difficulty, we want to help provide a tailored solution that will give you the support you need to get back on track.

Please complete the form in the COVID-19 Support Hub in Online Banking or click on the button, and we’ll contact you to understand your current circumstances and the assistance options that may be available to you.

If you are a joint account holder, this form will only be available to, and need to be completed by, the account holder who originally requested the support package^.


Note: If you do nothing you will automatically return to making repayments once your support package^ ends. If you cannot return to making repayments, you can still call us on 132 032 but please be aware that we are experiencing very high call volumes.

Visit the online form


Request new support

If you've lost your job or suffered loss of income (including rental income) as a result of COVID-19, we’re here to help you through this challenging time. Please note the 2020 Support Package^ is no longer available however we can help provide a tailored solution that will give you the support you need.

You can request help via the COVID-19 Support Hub in Online Banking.

If you are not registered for Online Banking, please register now

Visit the online form


Returning to repayments

At the end of your repayment pause, you’ll start making repayments again. To help simplify the process, we’ve set out the steps for you below.

How to view your Personal Loan repayment details

If you’re registered for Online Banking:

  1. Sign in to Mobile or Online Banking as usual.
  2. Select the account you wish to find information on.
  3. Select 'Detail' tab on the app or the ‘Account Details’ tab on Online Banking.
  4. From there you’ll be able to see repayment details, including the amount and frequency.

If you’re not registered for Online Banking:

  1. Register for Online Banking.
  2. Once you’re registered, sign in to Mobile or Online Banking using your login details.
  3. Select 'Detail' tab on the app or the ‘Account Details’ tab on Online Banking.
  4. From there you’ll be able to see repayment details, including the amount and frequency.

Recommencing your Personal Loan repayments

  • If you haven’t cancelled your direct debit, monthly repayments will automatically restart.
  • If you cancelled your direct debit or had not set one up, you will need make manual repayments by transferring funds or using BPAY.
  • To set up direct debit, or to change your repayment frequency, call us on 132 651

Getting back on your feet financially

Explore our financial resources and tools aimed at helping you recover and get back on track following crisis.

Find out more

Things you should know:

^ The 2020 COVID-19 Support Package is no longer available for new applications.