How to Bank 24/7

Registration guide

Westpac Online Banking Registration guide

For our Chinese speaking customers, we have developed this guide to assist you, please download the guide in Simplified Chinese.

Switch to Digital Mail

The COVID-19 situation is currently causing delays with the delivery of some postal mail

You can choose to have your eligible account correspondence sent securely to your Digital Mailbox within Online and Mobile Banking instead.

FAQs

Online Banking FAQs

Frequently asked questions about Online and Mobile Banking

How-to videos

From how to register to learning more about our Online and Mobile banking features, our selection of short how-to videos are here to help. 

Phone Banking 24/7*

Phone Banking provides 24/7 access to funds, allowing you to obtain account balances, transfer funds and pay bills.

Call 132 032 for personal banking or 132 142 for business banking.

You can also contact us through the Westpac App.

ATMs

You can make fee-free ATM withdrawals at most major bank ATMs in Australia. If you’re overseas we have more than 50,000 ATMs available through our Global Alliance partners which you can use (conditions, charges and other fees may apply).

Withdraw cash without a card from any Westpac, St.George, Bank of Melbourne or BankSA ATM, anytime on eligible accounts using a cash code through our Mobile Banking app.

Bank@Post

Use your credit or debit card at over 3,500 Australia Post outlets to make deposits and withdrawals, account balance enquiries and pay credit card bills.

Find your nearest Bank@Post at auspost.com.au/locate and then click on More services followed by Finance & Insurance.

Passbooks aren’t accepted at Australia Post outlets. If you have a Passbook, talk to us about banking services to suit you.

Depositing cheques by post

You can send your cheques to us to deposit into your account as long as you include a Westpac Deposit Slip pre-printed with your unique BSB and account number. Here’s how to deposit your cheques by post.