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Our message to you

To be here when you need it

To help guide you through this period we have released our COVID-19 Customer Support - including financial assistance - to help you through this difficult time. As a home loan customer, Credit Card, Personal & Flexi Loan customer or a business customer, we’re here to work with you.

If you have any questions or are experiencing financial difficulties, please reach out to us early so we can understand your situation and support you through it.

Help for our Home Loan customers

Here’s how we can help with managing home loan repayments.

Help for our Credit Card, Personal Loan & Flexi Loan customers

Help for business customers

A helping hand for Australian businesses during this challenging time.

Getting back on your feet financially

We’re here to help.

Explore practical resources and tools aimed at helping you get back on track in tough times.

Find out more

Things you should know

Eligibility conditions apply. Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.

Interest rates are subject to change. Terms and Conditions and eligibility criteria apply.

*Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at before making a decision and consider whether either of these products are right for you.


^If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.

The information on these pages does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek professional expert advice.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.