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Customer Support update

What you need to know

If you’re experiencing financial difficulties for the first time, we may be able to provide a tailored solution to help you get the support you need.

Login or register for online banking, provide us with your details and we’ll be in contact. We can help with your Home Loan, Credit Cards, Personal and Flexi Loans or if you’re a business customer. Of course, you can call our Customer Care team to talk and work through your situation.

For our existing COVID-19 Support customers, we’re here to help manage your next steps.

Help for our Home Loan customers

Here’s how we can help with managing home loan repayments.

Help for our Credit Card, Personal Loan & Flexi Loan customers

Help for our business customers

Here’s how we’re helping Australian businesses during this challenging time.

Financial support: getting back on your feet

Your financial recovery is important to us

Our practical solutions and tools are aimed at helping you get back on track following tough times.

Find out more

Things you should know

Eligibility conditions apply. Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.

Interest rates are subject to change. Terms and Conditions and eligibility criteria apply.

*Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at before making a decision and consider whether either of these products are right for you.


^If your Westpac account is compromised as a result of internet fraud, we guarantee to repay any missing funds, provided you comply with our Online Banking Terms and Conditions.

The information on these pages does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek professional expert advice.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.