COVID-19 Customer Support
Customer Support update
What you need to know
If you are experiencing financial difficulty due to COVID-19, we may be able to provide a tailored solution that will give you the support you need to get back on track.
This may include:
- repayment deferrals or reductions for a period of time
- interest rate reductions
- loan term extensions
- fee waivers
- restructuring of debt
Update for our Business customers
We’ve rolled-out a new support measure to help our business customers with their cash flow needs during the COVID-19 lockdowns.
Eligible existing business customers can request an interest free temporary overdraft up to $15,000 on a maximum 45-day term to help with access to funds while government support flows-in.
If your income has been significantly reduced by the latest lockdown restrictions, you can find more information here about the support available.
Mobile and Internet Banking – Supporting your banking needs through times of uncertainty
It’s important to us we get our customers banking digitally to support your banking needs. You can bank securely using Westpac Online and Mobile Banking anytime, anywhere. You can check your account balance, pay bills and transfer funds.
At Westpac we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to opening up. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).
You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit https://covid-vaccine.healthdirect.gov.au/eligibility
It takes every one of us doing our part to defend this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.
We’re here to help
Financial support: getting back on your feet
Your financial recovery is important to us
Our practical solutions and tools are aimed at helping you get back on track following tough times.
Help with your money when it matters
Things you should know
Eligibility conditions apply. Westpac customers who need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.
Interest rates are subject to change. Terms and Conditions and eligibility criteria apply.
*Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at westpac.com.au before making a decision and consider whether either of these products are right for you.
^ If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.
The information on these pages does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek professional expert advice.
© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.