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Email remittance advice process change

There are some changes being made to the email remittance process that will change the way you receive your remittance advice. These changes will come into effect 7 December 2020.

 

What's changing? 

  • From December 2020, you'll no longer receive an email with your remittance advice attached. Instead you'll receive an email with a link to download your remittance advice from a secure portal
  • Access to the remittance portal will be limited to 90 days from the day the remittance advice is generated
  • You'll have no access to your document after the 90 day period - so it's important you download your document within this time. 

 

 


How it will work 

 
  1. You'll receive an email from '@yourremittance.com.au’  with instructions on how to download your remittance advice
  2. In the email click the 'Open' button 
  3. You'll be directed to a secure Westpac branded portal
  4. You will then receive a second email with a one-time verification passcode
  5. Enter the passcode in the portal
  6. Click verify to download your remittance advice.

 


FAQs

Both the original email and the one time verification passcode email are always sent to the email address registered with us. For security reasons, forwarding the original email does not give the recipient access to download the document from the portal as the passcode will still go to the email address registered with us. To avoid this, always ensure the email address registered with us is for the intended recipient.

We suggest you:

  • Check if the email has been directed to your junk/ spam mailbox. In this situation, please mark this email and all emails from the domain “@yourremittance.com.au” as NOT spam/ junk
  • Check with your IT team to ensure emails from the domain “@yourremittance.com.au” are not added to a blocked list.

We suggest you:

  • Check if the email has been directed to your junk/ spam mailbox. In this situation, please mark this email and all emails from the domain “@yourremittance.com.au” as NOT spam/ junk
  • Check with your IT team to ensure emails from the domain “@yourremittance.com.au” are not added to a blocked list.

The security warning would appear since your IT team has not added this to a whitelist. We suggest you:

  • Check with your IT team if the URL with domain “yourremittance.com.au” is added to a whitelist
  • If the security warning gives you an option to continue or proceed, it means it’s not blocked and you need to:
    • Validate the URL domain is spelt correctly as “yourremittance.com.au”
    • Click on the option that allows you to continue viewing the webpage.

You have 3 attempts to enter the correct passcode before your access is temporarily disabled.

You will be unable to access the ‘Remittance Portal’ for 24 hours. After this period, your access to the remittance portal will be re-instated. 

Within your original remittance advice email, click on ‘Open’. You will be navigated to the ‘Remittance Portal’ and you will receive a new passcode. You need to use this new passcode to download your document.

This could be due to one of the below reasons:

  • Please check if you are entering the correct passcode for the appropriate document
  • You need to always enter the latest passcode you receive in email for the appropriate document.

You will see a passcode expiry message on the portal for either one of the below reasons:

  • You are entering a previous passcode instead of the latest passcode received via email for a remittance advice. In this case, please make sure you enter the latest one-time verification passcode received in your email for a given remittance advice
  • You are entering the latest passcode after 60 mins from the time it is generated. A passcode expires after 60 minutes from the time it is generated. So please click on re-generate passcode on the portal to receive an email with a new one-time verification passcode. Please key-in this latest passcode to download the remittance advice from the portal.

To avoid passcode expiry, please always access the portal and key-in the latest one-time verification passcode within 60 minutes to download your document.

You can generate a new passcode by:

  • Clicking on ‘Regenerate Passcode’ on the remittance portal. You should receive a new passcode via email. Please use this latest passcode to retrieve your remittance
  • If you click on ‘Open’ again within the original remittance advice email, it would navigate you to the ‘Remittance Portal’ and you will receive a new email with a new passcode.

Yes, each time you access the ‘Remittance Portal’, you will receive a new email with a passcode to verify and download your document. 

Access to the ‘Remittance Portal’ is valid for 90 days from the generation of a remittance advice. It is essential you access the portal and download the remittance advice within the specified timeframe.

Due to security reasons the link will expire after 90 days. So you will no longer have access to your document after the 90 day period. It is important you access the ‘Remittance Portal’ within the 90 days and download your document.

If you currently have automated processes that extract the attachment from your email and retrieve the contents automatically, these automated processes will need to be modified to pick up the OTP details to continue to work. This is to ensure improved security standards around confidential data in emails.