There are some changes being made to the email remittance process in the way we deliver emails for remittance advices with the introduction of a two-factor authentication via a verification passcode to help protect personal identifiable information (PII).
We are committed to protecting your personal data, and continuously looking at better ways to improve our service, in doing so we will be implementing an upgrade to our email remittances process. The following changes will apply from February 2022.
How it will work
- You'll receive an email from '@yourremittance.com.au’ with instructions on how to download your remittance advice
- To access the document, select ‘open’ action button within the body of the email, by doing so, the following will happen;
- a secure browser will open
- select ‘Request passcode'
- a ‘Verification Passcode Email’ will be sent
- Retrieve the ‘Verification Passcode Email’ and enter the 6 digit passcode into the secure browser and select ‘verify’
- The document will download automatically.
Accessing emails and the secure webpage
If you currently receive remittance advice emails from an email address in the format ‘example_name@example_company.com’. After this change, you will receive remittance advice emails from an email address in the format ‘firstname.lastname@example.org’. Additionally, you will also receive the temporary one-time verification passcode email from the email address ‘email@example.com’.
Managing multiple remittance advices
No. If you are currently receiving multiple remittance emails today, you will continue to receive multiple emails with this change. As each email has been sent to you separately, the secure webpage is unique for each document and allows you to download only a single document at a time. If you receive multiple remittance advice emails, you need to access each of these emails separately and individually to download your document.
Overall Email Functionality Process
This will be dependent on your mobile phone operating system (IOS, Chrome etc). Some email applications (‘apps’) are configured to open a browser within the email app itself, others may automatically open the browser app separately. If your email app is configured to open a browser within the app itself, you may wish to review the default email settings to ensure when you click on a link it opens the separate browser app.
Alternatively, open the email and click on the link to download your document. If the browser opens within your email app, proceed with requesting the passcode and then go back to your emails and retrieve the passcode. At this point, close the email app and reopen the browser app where you should find your initial browser page waiting for you to enter the passcode. Proceed with entering the passcode and downloading your remittance.
Another option is to open the email and click on the link to download your document. If the browser opens within your email app, you can opt to open the page in the browser app, usually by clicking on the 3 dots top right (Chrome) or 3 dots along the bottom menu (Safari). This will open the browser app separately where you can request the passcode and navigate back your email app to retrieve the passcode without losing the open webpage. Reopen the browser app and proceed with entering the passcode and downloading your remittance.