Email remittance advice process change

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There are some changes being made to the email remittance process that will change the way you receive your remittance advice. These changes will come into effect 7 December 2020.
Both the original email and the one time verification passcode email are always sent to the email address registered with us. For security reasons, forwarding the original email does not give the recipient access to download the document from the portal as the passcode will still go to the email address registered with us. To avoid this, always ensure the email address registered with us is for the intended recipient.
We suggest you:
We suggest you:
The security warning would appear since your IT team has not added this to a whitelist. We suggest you:
You have 3 attempts to enter the correct passcode before your access is temporarily disabled.
You will be unable to access the ‘Remittance Portal’ for 24 hours. After this period, your access to the remittance portal will be re-instated.
Within your original remittance advice email, click on ‘Open’. You will be navigated to the ‘Remittance Portal’ and you will receive a new passcode. You need to use this new passcode to download your document.
This could be due to one of the below reasons:
You will see a passcode expiry message on the portal for either one of the below reasons:
To avoid passcode expiry, please always access the portal and key-in the latest one-time verification passcode within 60 minutes to download your document.
You can generate a new passcode by:
Yes, each time you access the ‘Remittance Portal’, you will receive a new email with a passcode to verify and download your document.
Access to the ‘Remittance Portal’ is valid for 90 days from the generation of a remittance advice. It is essential you access the portal and download the remittance advice within the specified timeframe.
Due to security reasons the link will expire after 90 days. So you will no longer have access to your document after the 90 day period. It is important you access the ‘Remittance Portal’ within the 90 days and download your document.
If you currently have automated processes that extract the attachment from your email and retrieve the contents automatically, these automated processes will need to be modified to pick up the OTP details to continue to work. This is to ensure improved security standards around confidential data in emails.