Updates to remitter name for RTGS and international payments - March to June 2022

From March to June 2022 the remitter name used for immediate & same day (RTGS) and international payments will automatically update to the account name registered with us (i.e. the Westpac Account Name), rather than the current Corporate Online office name. For personal accounts (including joint accounts), individual names will show as the future remitter name.

Access your registered account name(s) by signing in to Corporate Online and viewing the account statement(s) for the debit account(s) used to make these payments. Please note, the remitter name to be shown in the payment recipients’ bank statements also depends on the recipient bank’s processes.

The following guide advises how to view your account statement(s): Viewing account balances and transactions, statements and transaction images (PDF 190KB).

Next steps

Get in touch with us if your registered account name needs to be updated.

To assist payment recipients in accurately identifying future payments, you can: 

1. Contact impacted recipients to let them know that future RTGS and/or international payments will begin to appear in their account with the updated remitter name; and 

Email template example to assist with contacting your impacted payment recipients (PDF 120KB)

2. Provide additional information for your RTGS and/or international payments, such as invoice details where relevant. The following guides advise how to include additional remitter information:

Creating an international payment to a new beneficiary (PDF 249KB)

Creating an international payment to an existing beneficiary (PDF 224KB)

Creating an immediate & same day (RTGS) payment to a new beneficiary (PDF 174KB)

Creating an immediate & same day (RTGS) payment to an existing beneficiary (PDF 120KB)

We’re here to help

Contact your Westpac Representative for further information or go to Corporate Help Desk contact details and hours of availability.