Help on tap to connect directly to our customer service team.
Want to get help quickly? Use the app to skip the security questions and talk to the right person.Contact us nowConnect directly to our customer service team.
Chat now in Westpac Online Banking or our App
Sign into your Online Banking or Westpac App to chat with Red our virtual assistant. It’s fast, secure, and available 24/7.
Using the App? Sign in and tap Contact us at the top of the screen.
Using Online Banking? Sign in and select Chat with us on the main dashboard.
Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 132 032.
How can we help you?
Help with a lost or stolen card
Please report a lost or stolen card immediately so that we can stop all transactions on your account. You'll need your 8-digit customer number and password. You can also place your card on hold temporarily until you find it.
Subpoenas relating to Westpac
Subpoenas relating to Westpac Banking Corporation (which include the St George, Bank of Melbourne and BankSA divisions) should be served on our registered office and addressed to:
The Proper Officer
Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000
Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.