Self Service Group Telephone Banking

With 24/7¹ access to your funds, Group Telephone Banking gives you the flexibility to manage your banking when it suits you, wherever you are. You can also get information on products, services, interest rates and fees by speaking to a Banking Representative (8am-8pm, Mon-Fri).

Group Telephone Banking allows several people to access a number of nominated accounts belonging to the one business or individual. Because some information and some accounts may be more sensitive than others, each person is given their own access level to each account. If you share Group Telephone Banking access to your accounts, each individual’s access levels will depend on the banking functions they need to perform.

What can I use Group Telephone Banking for?

You can use Group Telephone Banking to:

Self Service

• Check account balances and recent transaction details
• Find out your BSB and account number
• Find out the Interest rate on your Home Loan account
• Find out how much interest you've earned
• Transfer funds between your Westpac accounts
• Make credit card payments
• Pay any bills where you see the BPAY ^® logo.

Staff Assist

• Request a statement
• Set up automatic transfer of funds
• Open a new transaction or savings account
• Report lost or stolen cards
• Order cheque or deposit book or stop cheques
• Update your name and address
• Ask about other products, services, interest rates and fees.

How do I register for Group Telephone Banking?

• Speak to your Relationship Manager
• Access the Registration form

How do I call Group Telephone Banking?

• Call 132 032
• Outside Australia, call +61 2 9155 7700

How do I use Group Telephone Banking?

Follow our Group Telephone Banking instructions.