Update business details online

In Online Banking, update email and mailing addresses, phone numbers, administrator contacts and billing account information.

Register Update details

What business details can I update online?

In most cases, a business administrator can sign in to Online Banking to update:

  • Primary business email addresses
  • Phone numbers
  • Registered business address
  • Contact and billing information

Sole traders: Updating your contact details follows a different process. Find out how.

Update your primary email address or your email for eStatements

Your Primary business email is the main contact email for your business

  1. Sign in to Online Banking on a desktop
  2. Select Administration, then Business settings
  3. Under Primary contact details, add or update your email address
  4. Select Save.

eStatement email address

Your eStatement email is used to notify you when eStatements are available.

  1. Sign in to Online Banking from a desktop
  2. Select Administration, then Statement settings
  3. Under Primary business email, select Edit
  4. Update your email address and select Save

Update your business phone number

In Online Banking

  1. Select Administration, then Business settings
  2. Select Edit next to Phone number
  3. Enter your new phone number
  4. Select Save.

Update your business address

In Online Banking

  1. Select Administration, then Business settings
  2. Select Edit next to Business address
  3. Enter your new Registered Australian Business address
  4. Select Save.

Address changes you can’t make online

You can’t update the registered or mailing address online for:

  • BusinessChoice credit card
  • Business debit card
  • Merchant facilities

 

To update these, you’ll need to complete a form or visit Merchant Support:

Update your Registered Business or trading name

You can update your business trading name for eligible accounts.

In Online Banking

  1. Select Services, then Services
  2. Under Account services, select Other account services
  3. Select Change account trading name.

Can I update my business name on a BusinessChoice credit card online?

No. You can’t change the business name on a BusinessChoice credit card online. To update it, complete the BusinessChoice Maintenance Form (PDF 682KB).

Update Administrator contact and account billing information

In Online Banking

  1. Select Administration, then Business settings
  2. Under Billing account, nominate the account to be used for fees and charges, select Save
  3. Under Primary contact details, select the Contact person and Mailing address for correspondence, select Save.