Important notice

We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.

How to report a lost or stolen card

Manage your cards in Westpac Live from the desktop or mobile.

Head to Services Head to Services

Step by step guide

Step 1
Step 2
Step 3

Step 1

Hover over Services & preferences and select Services.

Step 2

Select Report lost or stolen cards under Card services.

Step 3

Select the card then select the details. Click Continue.

Note:
If you select 'Yes' for suspicious transactions, a message to call Westpac will display.

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