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How to order a new RSA SecurID® token to replace an expired token

Business account Administrators can request a replacement security token, or reassign an active token, through Westpac Online Banking.

How do I get a replacement RSA token? 

Replace or reassign a security token in five simple steps:


Hover over Administration and select User administration.

Step 1 - user administration

Click Admin settings and then Security devices.

Step 2 - Assign token

Find the row containing the user with the expired/expiring token, then click the menu arrow at the end of the row and select Replace SecurID® token.

Step 3 - Assign SecuID token

Either ask us to Send a new token or choose to Use a spare token that you already have. Then Select a reason and Order token.

Step 4 - Send a new token



How do I activate my new RSA token?

Once you, as Administrator, have issued a new RSA token to a user, they will need to follow the how to activate a security token guide to complete the activation in their own profile.

What else do I need to know?

  • Replacement tokens should take 3-5 business days to arrive
  • A status of ‘Linked’ indicates an account is linked to a token
  • Fees may apply for additional RSA tokens. Please refer to our Terms & Conditions (PDF 277KB).

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