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How to order a replacement token for expired tokens

Order a token for any user online through Westpac Live.

The Administrator needs to sign in to Westpac Live and complete the following steps

Status of ‘Linked’ indicates the Administrator has linked the device. 

The token is not active until the user logs in to their own profile to activate device.

If ordering a new token, it may take 3-5 business days to arrive

Fees may apply for additional security devices – check the Terms & Conditions (PDF 305KB) on our website.


Step by step guide

Click Admin settings and then Security devices.

Step 2 - Assign token

Find the row containing the user with the expired/expiring token, click the menu arrow at the end of the row and select Replace SecurID token.

Step 3 - Assign SecuID token

Either assign a spare token or order a new token

Once replacement token is linked,  the User needs to log into Westpac Live and switch to their business profile.


Step 4 - Send a new token


Useful tip

Once you have issued a new token the user will need to follow the how to activate a token guide to complete the activation.


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