How to replace a lost, stolen or expired SecurID® token
You can order a new SecurID® token in Online Banking. Here’s how.
Do you need to replace your SecurID® token?
Step by step guide
- Sign in to Online Banking from a desktop
- Hover over Administration, then select Security Devices
- Using the drop-down arrow next to each person’s name, select Replace SecurID token
- Select Send a new token
- Select the Reason for replacement and select Order token.
Please allow 3-5 business days for your SecurID® tokens to arrive. Once you have received your tokens, you will need to assign the replaced token to each individual user in Online Banking.