How to order a new RSA SecurID® token to replace an expired token
Business account Administrators can request a replacement security token, or reassign an active token, through Westpac Online Banking.
How do I get a replacement RSA token?
Replace or reassign a security token in five simple steps:
Hover over Administration and select User administration.
Click Admin settings and then Security devices.
Find the row containing the user with the expired/expiring token, then click the menu arrow at the end of the row and select Replace SecurID® token.
Either ask us to Send a new token or choose to Use a spare token that you already have. Then Select a reason and Order token.
How do I activate my new RSA token?
Once you, as Administrator, have issued a new RSA token to a user, they will need to follow the how to activate a security token guide to complete the activation in their own profile.
What else do I need to know?
- Replacement tokens should take 3-5 business days to arrive
- A status of ‘Linked’ indicates an account is linked to a token
- Fees may apply for additional RSA tokens. Please refer to our Terms & Conditions (PDF 305KB).