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How to order a replacement token for expiring or expired tokens

The Administrator needs to sign in to Westpac Live and complete the following steps:

1. Hover over Administration and click User Administration

Step 1 - user administration

2. Click Admin settings and then Security devices

Step 2 - Assign token

3. Find the row containing the user with the expired/expiring token, click the menu arrow at the end of the row and select Replace SecurID token.

Step 3 - Assign SecuID token

4. Select Expired/Expiring.

Step 4 - Send a new token

5. Either assign a spare token or order a new token

6. Once replacement token is linked, provide the token to the User – The User now needs to follow Step 1 below.

The User needs to log into Westpac Live and switch to their business profile.

1. Hover over Services & Preferences and click Preferences


Step 1 - User Preferences

2. Click Security

Step 2 - Security setting

3. Click Authorise token

Step 3 - Authorise token

4. Enter the Token code and click Authorise and follow the prompts

Step 4 - Token code

Tip box

  • If ordering a new token, it may take 3-5 business days to arrive
  • Status of ‘Linked’ indicates the Administrator has linked the device
  • The token is not active until the user logs in to their own profile to activate device
  • Fees may apply for additional security devices – check the Terms & Conditions on our website