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How to replace a lost, stolen or expired SecurID® token

You can order a new SecurID® token in Online Banking. Here’s how.

Do you need to replace your SecurID® token?

If you or your staff have a daily payment limit of $200K or less, then you can switch from a SecurID® token to a Westpac Protect™ SMS Code. Learn how to make the switch.

If you have a spare SecurID® token, you can reassign it to another user. Learn how to assign (or reassign) a token.

Step by step guide

  1. Sign in to Online Banking from a desktop
  2. Hover over Administration, then select Security Devices
  3. Using the drop-down arrow next to each person’s name, select Replace SecurID token
  4. Select Send a new token
  5. Select the Reason for replacement and select Order token.


Please allow 3-5 business days for your SecurID® tokens to arrive. Once you have received your tokens, you will need to assign the replaced token to each individual user in Online Banking.