Merchant eStatements FAQs

If you have opted-out of the automatic migration to eStatements, you will still be able to view eStatements in Westpac Live Online Banking in addition to receiving paper statements via direct mail.

If you wish to no longer receive paper statements, you can manage your preferences at any time in Westpac Live Online Banking by selecting eStatement within Statement Settings for Business Networks and Preferences for personal profiles. This preference will apply to the next Merchant Statement cycle. 

We have recently launched Merchant eStatements, allowing access to Merchant Statements online, at any time. If you did not opt-out during the opt-out period (1st-26th July), you have been automatically migrated to eStatements.

If you prefer paper, you can change your statement preference in Westpac Live Online Banking within Statement Settings for Business Networks and Preferences for personal profiles. This preference will apply to the next Merchant Statement cycle. 

Yes, you can return to receiving paper statements anytime by managing your statement preferences online, or by contacting the Merchant Helpdesk on 1800 029 749.

Detailed instructions for changing statement preferences are available on the Merchant eStatements homepage.

Select Statements under Overview within Westpac Live Online Banking. Under Merchant Statements, select View. Select the Merchant service and year and click Download. Open the downloaded statement and select the print icon or perform the keyboard shortcut Ctrl-P to open the print dialogue box.

Administrators of Business Networks will have the ability to assign view access for Merchant services to Users such as your accountant within the network. Personal banking profiles will not have the ability to assign access. Alternatively, Merchant eStatements can be downloaded and attached to emails. 

The first Merchant eStatement available for view within Westpac Live Online Banking is the Merchant statement from June 2019. Your Merchant eStatements will be stored for 7 years.

Yes, an email notification that your eStatement is ready to view is sent to the primary business email as registered in Westpac Live. If the email bounces back three times, then the customer preference is reset to paper. Update or check your contact details.