Merchant eStatements FAQs

Eligible customers will be automatically switched from paper merchant statements to Merchant eStatements on July 26. If you decide to opt-out of this switch by phoning the Merchant Helpdesk on 1800 029 749 before the 26th of July you will still have access to Merchant eStatements and will also be sent a paper merchant statement in the mail.

We have recently launched Merchant eStatements, allowing access to Merchant Statements online, at any time. If an authorised contact has not advised the Merchant Helpdesk on 1800 029 749 before the 26th of July that you wish to continue receiving paper statements, your Merchant Statements will cease to be sent via direct mail.

After the 26^th of July, you can change your statement preference in Westpac Live Onlie Banking within Statement Settings for Business Networks and Preferences for personal profiles, if you would prefer to receive paper statements. This preference will apply to the next Merchant Statement cycle. Please note that changes to preferences in these menus before the 26th of July will not be effective. To opt-out of the automatic switch, an authorised contact must phone the Merchant Helpdesk.

Yes, you can return to receiving paper statements anytime by managing your statement preferences online, or by contacting the Merchant Helpdesk on 1800 029 749.

Detailed instructions for changing statement preferences are available on the Merchant eStatements homepage.

Please note that changes to preferences in these menus before 26 July will not be effective. To opt-out of the automatic switch, an authorised contact must phone the Merchant Helpdesk on 1800 029 749.

Select Statements under Overview within Westpac Live Online Banking. Under Merchant Statements, select View. Select the Merchant service and year and click Download. Open the downloaded statement and select the print icon or perform the keyboard shortcut Ctrl-P to open the print dialoge box.

Administrators of Business Networks will have the ability to assign view access for Merchant services to Users such as your accountant within the network. Personal banking profiles will not have the ability to assign access. Alternatively, Merchant eStatements can be downloaded and attached to emails. 

The first Merchant eStatement available for view within Westpac Live Online Banking is the Merchant statement from June 2019. Your Merchant eStatements will be stored for 7 years.

Yes, an email notification that your eStatement is ready to view is sent to the primary business email as registered in Westpac Live. If the email bounces back three times, then the customer preference is reset to paper. Update or check your contact details.