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Merchant eStatements FAQs

This service is temporarily unavailable.

Why can’t I access my eStatements?

Due to a technical issue, our Merchant Services eStatements facility is temporarily unavailable. This also means that you won’t be able to view your service listing in online banking at this time. We apologise for any inconvenience.

How can I get my merchant statements?

We will send statements, including the November 2019 statements, to your mailing address, until this issue has been resolved.

How can I get an old eStatement?

Please call us on 1800 029 749 and we’ll post you paper copies of any previous eStatements you request. Our lines are open 24/7.

When will I get eStatements back?

We appreciate that eStatements are convenient for you and good for the environment, so we're working hard to restore this service as soon as we can.